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Evri issues apology for further delivery delays


Evri has apologised for ongoing disruption to its delivery services across the UK, once again citing the additional demand caused by industrial action by Royal Mail workers.

In December last year Evri, and DPD, reported an increase in demand and therefore pressure on their services as postal workers went on strike. Now Evri has once again explained that it is dealing with a backlog caused by strikes (which included the key dates of 14, 15, 23 and 24 December), as well as bad weather and its own staff shortages.

These backlogs should be cleared “over the next few days” according to the delivery firm. Evri stressed it was “sorry” for the delays in the run up to Christmas, as well as the localised on-going issues.

“Despite incredible efforts from all of our people, our service has not been as good as we would have liked in some areas, and we are committed to redoubling our efforts this year, including a focus on recruitment,” an Evri spokeswoman said.

“In some local areas, there are still some delayed parcels that should be cleared over the next few days and we apologise for any inconvenience and disappointment.”

Evri has also responded to coming last yet again in Citizen’s Advice league table of parcel companies. It said the survey from the Citizen’s Advice Bureau is based on inaccurate data and that it has raised concerns with them about their survey methodology. It also questioned the reliance on Twitter, stating that there were references to fake and incorrect handles.

The firm stressed that it delivers over two million parcels each day and it prides it on offering “a fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”. Evri added that it has a great rating on Trustpilot with a score of 4.2, based on over three million independent reviews.

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