The future of logistics depends on four key elements: customer-centricity, sustainability, technology and people, according to the latest Logistics Trend Radar, from DHL.
The series reveals 28 key trends that could impact the logistics industry in the next five to ten years.
The report suggests that customer centricity will be key to deliver on customer demands for a faster and more convenient logistics experience. Sustainability will become a mandate to operate in the logistics industry, as governments, cities and solution providers commit to sweeping agreements to cut down on CO2 emissions and waste.
And the report says that technology will become widespread in logistics as the cost-performance-ratio tips for key trends such as Internet of Things and Artificial Intelligence in the next few years. The report also highlighted the potential for blockchain too.
But despite the trend for robotics and automation the report claims that people will continue to remain at the heart of logistics – with their time freed up to do more meaningful tasks that require management, analysis and innovation.
The DHL Logistics Trend Radar 2018/19, is available for free download at www.dhl.com/trendradar
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