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GUEST COMMENT Global AI in retail set to boom: what can it deliver?

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GUEST COMMENT Global AI in retail set to boom: what can it deliver?

Naman Shrivastava, Global Market Insights
Naman Shrivastava, Global Market Insights

Global artificial intelligence (AI) in retail market size is projected to surpass $20bn by 2027, according to an analysis report issued by the Global Market Insights. Artificial intelligence (AI) helps retailers to create data models related to consumers’ buying behavior, which facilitate them in making demand forecasting and data-driven decisions. It also helps retailers to offer a personalised shopping experience to customers.

 

Extensive R&D investments to increase AI capabilities and its application scope in various industries will positively influence artificial intelligence in the retail industry. Reportedly, Europe in 2016 invested €3.2 billion in AI R&D, which has gone up by €1.5 billion in the past two years.

 

Growing adoption of AI, advanced analytics, and machine learning in the retail business, owing to their various advantage in laying out marketing strategies will augment industry expansion. Given below are some trending factors portraying the benefits of AI in the retail sector.

 

Demand for virtual assistant among enterprises

Rising digital transformation in retail businesses globally will positively impact the artificial intelligence in retail sector. Brands across the globe are leveraging modern technologies to classify service offerings to customers and industries. To implement an effective structural landscape at the organizational level, companies are adopting virtual assistants and enterprise applications.

 

These virtual systems upon integration with cognitive technologies such as IoT, Al, and ML further enhance the operational capabilities of enterprises. Surging investments towards technology upgradation by enterprises to optimize workflow will boost AI technology acquisition.

 

Growing adoption by MSPs

The industry share from managed segment is estimated to grow at over 30% between 2021 and 2027. Managed service providers (MSPs) are increasingly deploying AI technologies and intelligent algorithms to offer efficient outsourced services to their customers.

 

With the help of these technologies, MSPs can manage a wide range of services including network traffic controlling, end-user system maintenance, and others without human assistance. On account of the benefits and cost-effectiveness of these technologies, high adoption of AI among MSPs would escalate the artificial intelligence industry progression.

 

Preference for AI-based computer vision technology

The computer vision technology segment will expand significantly through 2027. AI-based computer vision technology uses a computer camera to track and monitor inventories and in-store activities.

 

Growing demand for vision-based cameras and automated security devices in retail stores will influence the high adoption of computer vision technology. Large-scale retailers heavily rely on these technologies to analyze customer interaction, footfall traffic, and shelf scanning.

 

Growing applications in marketing strategies

The market forecasting application of the AI in retail industry will witness considerable growth between 2021 and 2027. Retail companies use AI-based solutions to gather information related to customer experience.

 

This information further assists companies to chalk out strategic planning and decisions making to implement several marketing activities, demand forecasting, resource scheduling, and financial planning. Growing reliance on data analysis for futuristic planning will encourage retailers and large enterprises to adopt AI-based technologies.

 

Booming retail industry in Europe

Europe AI in retail industry share will grow significantly at over 35% CAGR in the forthcoming years. The evolving retail sector and extensive government investments to promote AI technologies will complement the regional industry landscape.

 

For example, the France government in March 2018, had announced to invest US$1.76 billion by 2022 for the development of AI technology in the country. Growing investment trends by organizations and the flourishing retail sector across the EU will provide lucrative growth opportunities to the regional players.

Leading firms offering AI for retail industry are emphasizing the introduction of integrated systems through strategic ventures. For example, BloomReach in March 2019, joined hands with a SaaS platform enterprise, BigCommerce. This partnership allowed these companies to integrate their AI-powered search engines & merchandising and access open-source CMS with a SaaS ecommerce engine.

Author:

 

Naman Shrivastava, Global Market Insights

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