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H&M, Quiz and Boots show continuing growth across sales channels – amid warnings of longer-term challenges

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In today’s InternetRetailing newsletter, we’re reporting on how shoppers expectations of buying are now changing- and how retailers are serving them.

H&M and Quiz both report shoppers being more willing to pay full price for their clothing. Quiz is seeing shoppers buy as they return to social events and holidays, while H&M is putting the focus on making its fashion more sustainable in line with its target of doubling sales while halving its carbon footprint by 2030.

Both are seeing sales increase across both stores and online, although H&M sounds a note of caution both on growing Covid-19 infections in some of the key markets, and on the effect that war in Ukraine is having on its sales in that market and in Russia and Belarus, where it has now paused sales.

We’re reporting on how Boots sales moved further online during the pandemic. Is parent company this week reported that 15% of sales were online, following 60% growth in ecommerce sales over the last two years.

A study into European grocery sales, from McKinsey and EuroCommerce, suggests that sales are slowing online and in-store compared to pandemic peaks as shoppers are affected by the rising cost of living.

And an Alibaba report finds that while more than a fifth of UK businesses do not export, most of those that do are expecting their levels of exports to improve over the next year.

In today’s guest comment, Nikki Baird of Aptos considers how unified commerce is shaping the future of the store.

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