In today’s InternetRetailing newsletter, there’s evidence of the inexorable shift to shopping online. Figures out from the ONS this week show how some 74% of UK adults have shopped online this year. More of us have internet access, and more of us are accessing the internet via mobile devices. That’s a fact that’s reflected in figures from the IMRG and Capgemini this week, showing how quickly m-commerce is growing, especially for multichannel retailers.
Tui Travel also shows that more of us are booking our holidays online this year: more than half its UK bookings were made over the internet for summer 2014. Small wonder than more retailers are responding accordingly – we have news of baby equipment brand Stokke as it expands into international markets online.
Today’s guest comment is from Craig Sears-Black of Manhattan Associates, who considers how to make multichannel both personal and profitable. Finally, we also report on the formal creation of Dixons Carphoner/a>, whose launch came with the opening of their first seven combined shops.
On August 20, we welcome Rackspace as it brings together the team behind Harvey Nichols’ multichannel transformation. Darryl Adie, managing director of Ampersand Commerce, Roland Breadner, head of ecommerce at Rackspace, will tell the story of how Harvey Nichols created a luxury multichannel experience that had the customer at its core. The free webinar, Exuding luxury through the omnichannel experience, the Harvey Nichols story, will take place at 11am on August 20. Find out more about the free event and register by clicking here.
Click to visit the Internet Retailing webinars page to find out about any upcoming webinars and to catch up on any that you may have missed.
Our next big event is the Internet Retailing Conference, to be held on October 14 at the Novotel, Hammersmith, London. Keynote speakers confirmed so far include Mark Lewis, online director, John Lewis, Andy Harding, executive director, multichannel at House of Fraser, and Jérôme Cochet, senior vice president sales at Zalando. The conference takes the theme of Re-foundation, and will be keynoted by retailers who have led transformation within their business as their product sector or the retail landscape have evolved. Find out more at http://internetretailingconference.com/
Catch-up on IRX 2014
If you missed an Internet Retailing Expo 2014 presentation that you’d like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingexpo.com can access all the presentations that we’ve been given permission to share with our audiences.