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L’Occitane offers free returns for first time in new CollectPlus partnership


Beauty brand L’Occitane has become the latest retailer to join the CollectPlus network, enabling its customers to collect their online purchases from a choice of more than 5,800 locations – including local convenience stores, shopping centres and petrol stations within the CollectPlus network. L’Occitane will also be offering free returns through the network to customers for the first time.
Next day and standard delivery will be offered with pricing in line with the company’s home delivery option. Customers spending £35 or more online will get the next day click and collect service for free. For those spending under the delivery threshold a £5.95 charge applies.

The retailer will also offer free wrapping choices for all click and collect purchases – enclosing gift bags or gift wrapping the order depending upon what the customer has requested.

Mark Dugdale, digital and CRM director at L’Occitane, said that the new partnership was an important evolution in the company’s offering to customers. “Delivering an excellent shopping experience to every customer is incredibly important to us at L’Occitane and we are confident that our partnership with CollectPlus will help us continue to do this. The Click & Collect service from CollectPlus gives all of our customers more choice by allowing them to pick up deliveries from a convenient location at a time that suits them and their busy lifestyles,” he said.

Neil Ashworth, CEO at CollectPlus, said: “We are very excited to announce our partnership with L’Occitane, an iconic brand with a time-honoured heritage in the beauty sector. Our new service will open up choice and convenience to L’Occitane customers allowing them access to the full product range, wherever they live in the UK.”

90% of the UK population live within a mile of a CollectPlus location in urban areas and 89% within five miles in rural areas. Stores in the network also benefit from longer opening hours than many traditional stores. More than 300 high street and online retailers already use the service. CollectPlus is a joint venture between PayPoint and Yodel.

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