Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

You are in: > Home > Themes > Mobile

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

Survey finds mobile number one web access tool – but consumers are using a growing range of devices

Linked InTwitterFacebookeCard
The latest consumer study by BuzzCity finds that 85% of consumers now prefer to use a mobile to access the internet. The survey reveals how integral the mobile internet has become in consumers’ daily lives across the age groups, with 31% of 20 to 24 year olds and one in ten 30 to 34 year olds prefer to access the internet via their phones.

The research also dispels the myth that this is only occurring with high-earning early adopters – it appears to be across occupations and income brackets with mobile internet users just as likely to be a machine operator (7%) as an office support worker (8%).

According to BuzzCity’s research, mobiles appear to be well established as the device of choice for internet use; 85% of those surveyed prefer to use a mobile to browse the internet. Some changes in behaviour were also observed as some (11%) users use their mobiles for surfing at home instead of PCs - most likely for communicating with friends.

Consumers see mobile as the “go-to” device that keeps them connected all the time but they are likely to complement this with PC or tablets. This shift is supported by the research findings that users are surfing with multiple devices; 6% now also surf with PC and 0.48% also surf with tablets. More are expected to surf with multiple devices as 27% plan to buy a PC and 11% a tablet within the next 12 months.

Dr KF Lai, CEO of BuzzCity commented, “Smartphone usage has grown faster than many expected, countries like United Kingdom (89%), Saudi Arabia (94%) and UAE (92%) are now seeing smartphone penetration of more than 80%.”

“Our latest user survey has brought to the fore how integral mobiles are to consumers lives today – regardless of age or occupation. There is a strong preference for mobiles as the personal device that is connected 24/7, and that complements the PC or tablet experience. So for marketers to take advantage of this consumer behaviour we would recommend considering all of these multiple platforms when it comes to campaigns and products, however keep in mind mobile first.”

A lot of behaviour from mobile consumers remains unchanged - the majority of users (53%) spend up to 6 hours a day on multiple logins across devices to the internet. In this time users will be accessing the internet via their mobiles to communicate with friends (61%) and for entertainment (35%). And demand for media (31%) and financial services (23%), remain high.

By the end of August 2012 the BuzzCity network had served 131.5 billion banners, more than the whole of 2011 (126 billion).

The BuzzCity user survey questioned 10,800 people across 71 countries to find out how and where consumers are browsing the internet.
Linked InTwitterFacebookeCard

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter