DHL eCommerce has launched DHL Parcel Metro – a new service into the US that it believes will help meet the growing demand for same and next day delivery.
The new service uses customised software that allows DHL eCommerce to create a ‘virtual delivery network’ of local and regional delivery vendors and crowd-sourced providers to ensure maximum flexibility and capacity over the last mile.
For consumers, the service creates a seamless experience: a mobile interface – which can be customized with the branding of the retailer – and allows consumers to track shipments in real-time, communicate special instructions to their courier, reschedule a delivery and rate their delivery experience.
The new service is now available in Chicago, New York and Los Angeles, and will be launched in Dallas, Atlanta, San Francisco and Washington DC later in the year.
“Etailers today recognize more and more that the customer experience – and their ability to build customer loyalty – is won and lost in how well the orders are fulfilled and delivered,” said Charles Brewer, CEO, DHL eCommerce. “Deutsche Post DHL Group is constantly looking for new and innovative ways to offer the best service, quality and efficiency for our customers.”
The company’s DHL Supply Chain has introduced robotics – including the LocusBots and Sawyer collaborative robots – and augmented reality glasses in warehouse operations to improve productivity in the fulfillment of customer orders.
Image credit: DHL
