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New Look goes precise with one-hour next day delivery slots


New Look is offering its online shoppers full control of their next day delivery of dresses, jeans and accessories with the ‘Precise’ service from DPD. The initiative will allow online shoppers control of the delivery of their next day service – they’re able to select an exact one-hour delivery slot on the day of their choosing.
Following a purchase, the customer will be sent a text or email of their pre-determined next day one-hour delivery window, and then with the DPD Precise service they are able to respond with a preferred date and time.

New Look is thought to be the first retailer to adopt this option on a next day service. Danny Barrasso, New Look’s Managing Director for the UK and ROI said New Look is constantly looking at ways to improve the customer’s online journey.

New Look“By working with DPD and launching Precise our customers can now select their own 1 hour timeslot for next day delivery – making it seamless, efficient and flexible – this really is the ultimate convenience in online shopping,” he said.

Precise lets the shopper pick their slot

Currently, DPD notifies customers by text or email of their next day, one-hour delivery window, but until now this slot has been determined by DPD. With the Precise capability, customers can choose to accept the original delivery slot via the notification, or select their preferred delivery day and their specific own one hour delivery slot via DPD’s ‘in-flight’ options. Precise deliveries can be arranged for anytime in the following seven days between 11am and 5pm.

DPD’s CEO Dwain McDonald said: “I think Precise gives New Look something that their customers will really value in terms of the overall delivery experience.”

New Look’s online sales performing well

New Look reported a 4.2 % fall in overall revenue, down from £369.8 million to £354.2 million in the 13 weeks to July 25. The company also reported a fall in like-for-like sales, dropping seven per cent in the UK and 6.6 per cent for their own brand items.

While profits took a hit, New Look’s online sales performed well with third party ecommerce sales up by 28.7 % and sales on their own site up 9%.

Further reading:

Meeting expectations and keeping promises

DPD gives shoppers delivery preference control with new app

Image credits:

  • New Look press office

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