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New partnership will simplify paid returns, claim Sendcloud and Mollie


Ecommerce shipping platform Sendcloud and payment service provider Mollie have announced a new partnership that they say will smooth the paid returns process.
It follows moves by the likes of Zara to charge customers for returns, rather than offer them for free.

The Paid Returns offer means that merchants using Sendcloud’s Return Portal, can enable payment for returns to process return fees in the return portal via Mollie. The feature allows merchants to automatically charge customers for the price of their return label while offering a smooth return process at the same time, the company claims.

Merchants activate Paid Returns by connecting their Mollie account with Sendcloud and can use smart ‘return rules’ to manage who will be charged for returns. Meanwhile, shoppers are redirected to the payment page where they can select their preferred payment method after entering their return. A return shipping label will become available for download once the payment is accepted.

“Merchants often preconceive the returns process to be a real headache and have been struggling with the rising costs of returns for years,” said Rob van den Heuvel, CEO and co-founder of Sendcloud. “However, after Zara’s announcement to start charging consumers for returns, the end of an era seems to be near.”

“We are proud to partner with Mollie to simplify the complexity of paid returns. By allowing online businesses to easily process return fees using a wide range of payment options throughout Europe, we are able to offer both consumers and merchants an easy returns process,” he said.

“There is a clear rise in the need for an easy, seamless, and efficient paid returns process, and we’re delighted to partner with Sendcloud to help meet that demand,” said Ken Serdons, chief commercial officer at Mollie.

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