US office supplies retailer Office Depot has announced the launch of a same-day delivery service powered by Deliv, which will go live at the end of this month. The service will initially launch on August 28 in Atlanta, Georgia and Los Angeles, California; and on September 6 in Ft. Lauderdale/Miami, Florida.
The same-day delivery service is designed to better meet customer expectations as the omnichannel shopping experience continues to expand.
“With our new same-day delivery and our omnichannel approach, we are utilising our retail stores as assets and part of our supply chain to give our customers the best possible experience,” said Gerry Smith, chief executive officer of Office Depot.
Customers who shop on the company’s website can pick various different slots depending upon the time of day they order and for the introductory period will pay no delivery fee.
“Retail is undergoing a rapid transformation,” said Kevin Moffitt, senior vice president and chief digital officer at Office Depot, Inc. “To exceed our customers’ increasing expectations, we continue to enhance our omnichannel shopping experience. Adding same-day delivery capabilities to our growing in-store pickup and ship-from-store programs allows us to better leverage our retail locations as distribution hubs, and serve our customers faster and more efficiently.”
Deliv’s technology enables Office Depot customers to select the delivery times and locations that work best for them while being able to track their purchases in real-time.
“Office Depot is now providing businesses with the type of service customers expect,” said Daphne Carmeli, chief executive officer and founder at Deliv. “I am pleased that Deliv was chosen as its partner to power this new offering.” By the end of 2017, same-day delivery is expected to roll out in several additional markets.
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