Close this search box.

Only one in 12 retailers offered free delivery on Black Friday deals


Despite the widely reported cost of living crisis and pressures on consumer spending, new data has shown only one in 12 retailers included free delivery as a part of their Black Friday promotions last year.

This was one of the key findings of IMRG’s Black Friday and Christmas 2022 review. Produced in partnership with parcel delivery management and shipment software provider nShift, the report is compiled from data tracked from 320 retailers across the eight-day Black Friday week in 2022.

Sales sample taken represent £1bn in UK online spend for that period, and found that out of 295 live Black Friday campaigns 35% of retailers only included free delivery over a certain amount spent. While, 26.5% of retailers offered conjunctive delivery-orientated offers, such as extended delivery or free returns.

Furthermore, the report highlighted that despite the anticipated delivery disruption only 4% of retailers had mail strike notices on their website homepage.

Andy Mulcahy, strategy and insight director at IMRG, said: “Retailers expend a lot of effort working out what kind of offer to put in place during the Black Friday period, and inevitably a lot of focus falls on the width and depth of discounting.

“It may be worth experimenting with other options such as free delivery though, since it is not widely available without a threshold at the moment; could that be something that makes retailers stand out above the competition?”

Despite the macro economic pressures, the report found that online revenue for retailers during Black Friday week was up (+0.3% YoY) in the UK. This was predominantly driven by the health & beauty sector (+3.8% YoY), while electricals (+2.8% YoY), and home & garden (-0.7% YoY) also performed better than anticipated in IMRG’s index.

However, Black Friday day (25 November 2022) saw a -5.5% YoY decline in total market growth, while trading across the month of November demonstrated an +0.1% YoY growth. The report suggested this was because consumers were looking to get their Christmas shopping done early. In turn, December exhibited a -11.4% decline compared to the previous month.

Lars Pedersen, CEO at nShift, added: “Learning lessons from last year’s Black Friday can help retailers stay ahead of the game and deliver more for consumers next year. At the heart of getting it right, is the ability to shape a shopping experience that works for the customer. And that means providing the right delivery options, keeping customers updated, and making returns simple.”

Read More

Register for Newsletter

Group 4 Copy 3Created with Sketch.

Receive 3 newsletters per week

Group 3Created with Sketch.

Gain access to all Top500 research

Group 4Created with Sketch.

Personalise your experience on