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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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City Link launches two-hour delivery slots

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City Link launches two-hour delivery slots
City Link launches two-hour delivery slots
City Link has launched a new On Our Way service, which gives customers an estimated two-hour delivery slot and the option to rearrange the time if they’re not in to sign.


The new service, which was trialled in November and will be rolled out to its customers for free starting from mid-February, is part of a range of improvements City Link is making to its services, including parcel tracking and improved customer reporting.

“We recognise that today’s consumers want to be in control of how they receive their deliveries,” said David Smith, managing director at City Link.

“Gone are the days when consumers were content to know their delivery would arrive on a particular day. They now want to know when and how their deliveries will arrive, and they want the flexibility to take control and change things to suit them. Providing greater certainty and improved levels of control are the most important things consumers are telling us they want. That’s why we’re launching On Our Way with a two-hour window we can be confident of hitting and an unparalleled number of rescheduling options to put our customers in control.”



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