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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Performance Index: Huge variations in website performance continue

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In the first of a regular monthly series, Keynote Systems has analysed for Internet Retailing the performance of leading music/electronic sites, grocery sites and department store sites during April. As was found in the run up to Christmas, significant variations between the players in each sector continue.

In the music/electronics sector, Play.com comes top with both the best average performance time at 1.03 seconds and 100% availabilty. At the other end of the scale, Tesco Downloads recorded an average performance of 8.95 seconds and availability of 99.54% whilst CD Jungle managed only 21.24 seconds for performance and 100% availability.

Music/Electronic sites









































































































































Company Average performance (s) Availability (%)
Play.com1.03100
HMV Digital1.4397.88
Napster1.5799.77
Ministry of Sound1.87100
Amazon2.9099.28
CD WOW3.1697.83
HMV3.1998.10
Pixmania3.3099.96
MSN Music3.3999.89
ITunes5.0999.73
Tesco Downloads8.9599.54
CD Jungle21.24100


In the grocery sector, Tesco was a clear winner with an average response time of 0.24 seconds and 100% availability. Asda came bottom with an average response of 3.42 seconds, although availability of 100% was maintained.

Grocery sites























































































CompanyAverage performance (s)Availability (%)
Tesco0.24100
Ocado0.8598.48
Iceland1.23100
Waitrose1.3998.72
Sainsburys2.1099.73
Somerfield2.1299.96
Asda3.42100


In the department store sector, Selfridges narrowly beat Argos with a response time of 0.83 seconds although Argos and Debenhams Outlet were the only websites to maintain 100% availabilty.

Department store sites































































































































CompanyAverage performance (s)Availability (%)
Selfridges0.8399.74
Argos0.84100
BHS1.0399.19
House of Fraser1.4399.78
John Lewis1.4599.96
Next1.7799.56
Marks & Spencer1.8199.74
Woolworths1.9699.56
Littlewoods2.1099.96
Debenhams Outlet2.39100
Boots2.5398.94
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