Peak

Analysis into the spikes of activity brought on by peak shopping periods, delivering a better understanding of how to shape offers and develop an infrastructure to drive value from a tipping point in trading.

Pinterest turns to mobile to drive a new-look festive sales season in the UK

30 Sep 2020by Paul Skeldon

Pinterest is banking on shoppers that are looking to get a taste of the festive shop windows of yore turning to their phones this peak season, creating a range of new mobile-centric visual search ...

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Retail experts share their observations and opinions

GUEST COMMENT Why ‘friendly fraud’ is far from friendly, and what businesses can do about it

29 Sep 2020by David Jeffrey

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

GUEST COMMENT Why the retail sector cannot afford to lose sight of ecommerce

22 Sep 2020by Tony Preedy

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

GUEST COMMENT Making supply chains more resilient to the next disruption

15 Sep 2020by Ken Fleming

GUEST COMMENT Retail winners are embracing an AI-enabled supply chain

11 Sep 2020by Vikram Murthi

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020by Adhish Kulkarni

GUEST COMMENT The role of the store in the 90% economy

08 Sep 2020by Andy Halliwell

GUEST COMMENT Eight in 10 UK customers are still cautious about physical shopping – here’s how brands stay relevant in the ‘new normal’

04 Sep 2020by James Manderson

GUEST COMMENT WhatsApp Business: Fashion’s new runway, storefront and service centre?

03 Sep 2020by Jean Shin

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Frontline

Feedback from the frontline of multichannel retail

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COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

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