Desi Reuben-Sealey, Senior Manager UX, Victorinox (Swiss Army Knife) joins InternetRetailing’s Katie Searles and Chargebee’s Michael Smink in the booth for a look at the importance of user experience – whether that is in a physical store; a direct-to-consumer offering or a subscription service.
Discussion points in this episode:
- How can retailers ensure high quality user experience across multiple touch points
- Why excellent and on-going customer service is key to a legacy brand
- The part brick and mortar stores have to play
- Desi’s taste in watches
Click here to listen on Apple podcasts
Click here to listen on Spotify
Behind the microphones:
Desi Reuben-Sealey, Senior Manager UX, Victorinox
https://www.linkedin.com/in/desireubensealey
Michael Smink, Strategic Growth Lead EMEA, Chargebee
https://www.linkedin.com/in/michael-smink
Katie Searles, Editor, InternetRetailing and DeliveryX
https://www.linkedin.com/in/katie-searles-522451132
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