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SubscriptionX Podcast 2024: Episode 1 – User Experience with Victorinox

Desi Reuben-Sealey, Senior Manager UX, Victorinox (Swiss Army Knife) joins InternetRetailing’s Katie Searles and Chargebee’s Michael Smink in the booth for a look at the importance of user experience – whether that is in a physical store; a direct-to-consumer offering or a subscription service.

Discussion points in this episode: 

  • How can retailers ensure high quality user experience across multiple touch points
  • Why excellent and on-going customer service is key to a legacy brand 
  • The part brick and mortar stores have to play 
  • Desi’s taste in watches 

Click here to listen on Apple podcasts

Click here to listen on Spotify

Behind the microphones:

Desi Reuben-Sealey, Senior Manager UX, Victorinox

Michael Smink, Strategic Growth Lead EMEA, Chargebee

Katie Searles, Editor, InternetRetailing and DeliveryX

Engineered by Present Communications

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