ConsumerX Report 2024 

May 2024
Sponsored by
Report Summary

Download the 2024 ConsumerX Report, now in its seventh year of research. In this report  more than 40k consumers share their attitudes to buying online and across shopping channels through ConsumerX surveys, in 17 languages and in key world markets in regions including Europe, America, Australia and Asia.

In the report we explore the responses shared with us on subjects covering all aspects of the multichannel shopping journey, from how they decide where to buy online, to their payment and delivery choices – and how they’d like to buy online in the future. Attitudes to sustainability, social media, and emerging technology are among the many areas covered by ConsumerX surveys. 

This report asks important questions about how European shoppers are now buying differently, and what the main factors driving this change are, as well as what we might expect in the future – and how retailers and brands can plan for that. Illustrated by ConsumerX graphics, it will explore changing shopper values and customer loyalty and showcase best practice in a series of company profiles and/or interviews.

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