Each year, more than 40,000 consumers from over 20 key ecommerce markets around the world respond to ConsumerX surveys that are translated into a dozen languages.
The aim of this report is to answer important questions about how shoppers are buying differently, as well as to reveal the main factors driving this change, what we might expect in the future and how retailers and brands can plan for that.
Inside the report
The ConsumerX Report 2024 analyses the responses and attitudes of consumers on subjects covering all aspects of the multichannel shopping journey:
- How they decide where to buy online
- Their payment and delivery choices
- How they’d like to buy online in the future.
- Attitudes to sustainability, social media and emerging technology.
- What’s the key to customer loyalty?
Using the results of our ConsumerX Survey we explore the modern global comsumer through RetailX Graphics and Charts. Download the report today to access our exclusive analysis and charts.
Company Profiles
To further illustrate the findings of the report we include four company profiles, each profile includes web traffic, share price over time, company revenue and company profit. As well as an indepth case study highlighting consumer behaviour:
- eBay – How eBay’s use of new technologies reflects consumer expectations
- Ikea – How Ikea is responding to its customers’ changing shopping needs
- Next – How Next approaches putting the customer at the heart of its business
- Screwfix – How Screwfix builds its retail strategy around the needs of the customer
ConsumerX Event 2025
Join your peers at our second ConsumerX Event on 14 May, 2025. The event is a groundbreaking opportunity for senior retail executives to gain deep insights into the behaviour of your ‘next customer.’ After years of integrating consumer data, surveys, and cutting-edge research, the RetailX ConsumerX App will be unveiled for the first time.