ConsumerX Report 2024 

May 2024
Download our first ConsumerX report, at the heart of this report is the ConsumerX database, with findings from five years of consumer surveys.
Sponsored by
What's inside
Understanding today’s consumer
Expectations versus reality
Key themes
Looking ahead to the ‘next’ customer
What is ConsumerX?
Company profile: eBay
Company profile: Ikea
Company profile: Next
Company profile: Screwfix
Partner perspective
Conclusion
Featuring case studies with:
Report Summary

Each year, more than 40,000 consumers from over 20 key ecommerce markets around the world respond to ConsumerX surveys that are translated into a dozen languages.

The aim of this report is to answer important questions about how shoppers are buying differently, as well as to reveal the main factors driving this change, what we might expect in the future and how retailers and brands can plan for that.

Inside the report

The ConsumerX Report 2024 analyses the responses and attitudes of consumers on subjects covering all aspects of the multichannel shopping journey:

  • How they decide where to buy online
  • Their payment and delivery choices
  • How they’d like to buy online in the future.
  • Attitudes to sustainability, social media and emerging technology.
  • What’s the key to customer loyalty?

Using the results of our ConsumerX Survey we explore the modern global comsumer through RetailX Graphics and Charts. Download the report today to access our exclusive analysis and charts.

Company Profiles

To further illustrate the findings of the report we include four company profiles, each profile includes web traffic, share price over time, company revenue and company profit. As well as an indepth case study highlighting consumer behaviour:

  • eBay – How eBay’s use of new technologies reflects consumer expectations
  • Ikea – How Ikea is responding to its customers’ changing shopping needs
  • Next – How Next approaches putting the customer at the heart of its business
  • Screwfix – How Screwfix builds its retail strategy around the needs of the customer

ConsumerX Event 2025

Join your peers at our second ConsumerX Event on 14 May, 2025. The event is a groundbreaking opportunity for senior retail executives to gain deep insights into the behaviour of your ‘next customer.’ After years of integrating consumer data, surveys, and cutting-edge research, the RetailX ConsumerX App will be unveiled for the first time.

Already registered with us? Log in

Access this report

To read the rest of the ConsumerX Report 2024, please enter your contact details.

Please enter your business email address.

Our content is free to access for retailers and brands and we use your email address to identify you and grant you instant access.

If we do not recognise your email address we will email you to confirm your access to our content. Please check your inbox for an email from InternetRetailing.net

Tick if you would like to register for the InternetRetailing newsletter to receive the latest news, research and event information straight to your inbox? Tick if you would like to register to receive emails from our industry partners? 

Terms & Conditions

Your information will be handled in accordance with the EU General Data Protection Regulation 2016 (GDPR). You can click on the unsubscribe links in our emails at any time to update your preferences and you can read our full Privacy Policy here. When you download this, we may share your data with the sponsors of the report in line with our Privacy Policy, and through carefully-evaluated legitimate interest. If you have any queries please contact our Data Compliance Officer on dataprotection@retailx.net.

Yes, I agree with the privacy policy and terms and conditions. Access Report
']

Register for Newsletter

Group 4 Copy 3Created with Sketch.

Receive 3 newsletters per week

Group 3Created with Sketch.

Gain access to all Top500 research

Group 4Created with Sketch.

Personalise your experience on IR.net

To get full access to your selected reports, please sign in below:

Sign in to your account