Download the first RetailDNA Performance Value Chain 2024 report where we set out the value chain approach in general and focus in particular on the Customer Value Chain, which considers how retail businesses add value by investing in the customer experience.
This report informs those retail businesses that are considering selling to Europe or expanding their business there by enabling them to benchmark their services against those of leaders in the field.
RetailDNA research findings in each value chain are set out in this report through analysis, graphics, a list of 50 value chain leaders and company profiles highlighting the best practices that are employed by those leaders.
Inside the report
- Why value chains matter – Value chains offer useful insights for those retailers looking to boost efficiency and effectiveness
- The Customer Value Chain – Leading retailers in this value chain stand out when they invest in the customer experience
- Access: Enable trade by targeting potential customers. Metric: payment
- Volume: More customers, more visits. Metric: search and navigation
- Margin: Make more from every activity and contact, boosting order values
- Leading retailers in the Customer Value Chain – Ranking the Top50 retailers in the Customer Value Chain
Company Profiles
Our analysis of the Europe Customer Value Chain is illustrated with company profiles showcasing the eight retailers standing out in the market. Each profile offers company profit and sales figures, share price and web traffic as well as a review of what makes their business exemplary.
- Aldi
- Footasylum
- Hema
- Screwfix
- La Feltrinelli
- Stradivarius
- Samsung
- The North Face
