United Kingdom Ecommerce country report 2023

Download the 2023 edition of the RetailX UK Ecommerce Country Report which brings together the latest findings on how UK shoppers buy online and across sales channels – and on how leading retailers and brands in the market sell to them.

The report comes in a year in which marketplaces, retailers and brands are continuing to develop their strategies while responding as customer behaviour changes. At the same time, they are dealing with issues from rising inflation to cost-of-living issues – and the continuing effects of Covid-19 and Brexit. This thorough report offers insights into what is changing, and why, and how traders might most effectively respond.

While the Covid-19 pandemic has now been officially downgraded from emergency status by the WHO, it has left a lasting legacy in the ways that UK residents now work and shop. Working from home continues to be at higher levels than before the pandemic while shoppers are more likely to buy online than they were beforehand. Levels of both have, however, fallen from peaks seen during pandemic lockdowns.

In the UK, energy prices have boosted inflation, with the price of goods rising sharply. In the year to 23 March, grocery prices rose by 19.2%, according to Office for National Statistics.

Retailers, brands and marketplaces considering expanding in this market will need to think strategically about how they serve customers in these challenging times.

It’s by thinking long-term and strategically that retailers, brands and marketplaces are best able to serve shoppers in the present while planning for steady future improvement.

Report highlights:

• 36 pages of market-leading analysis, research and expert insight into the UK ecommerce market
• Research is illustrated throughout with 40 easy-to-read graphs, figures and charts
• How does the UK perform against global benchmarks?
• Analysis of the Largest 100
• Why shoppers have stepped back from social commerce in the wake of the Covid-19 pandemic
• UK shoppers expect to be able to buy however best suits them – online, instore or across channels
• How Screwfix uses instore stock to enable fast delivery and collections across the UK
• 4 company profiles: Etsy, Argos, Next and Screwfix

Download the accompanying datagraphic