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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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IRUK 500 Brand Engagement Dimension

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The Top100 retailers of the IRUK Top500 2017 Brand Engagement Dimension, as measured across dozens of metrics for innovative practice in this area

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Brand Engagment Top50

Amazon , Argos , Asda , Bathstore , Bensons for Beds , Blue Inc , Boots , Claire’s , Clarks , Crocs , Currys , Debenhams , Dell , Dune London , The Entertainer , eSpares , Everything5pounds.com , Footasylum , Forever 21 , The Fragrance Shop , Getthelabel.com , H&M , Holland & Barrett , Homebase , House of Fraser , John Lewis , JoJo Maman Bébé , L’Occitane , Lands’ End , Liberty , M&Co , Marks & Spencer , Matalan , Mothercare , Myprotein , Ocado , Overstock , Pandora , PC World , Schuh , SportsDirect.com , Superdrug , Surfdome , Tesco , TK Maxx , Topshop , Toys R US , Victoria's Secret , Waitrose , WHSmith

Brand Engagment Top100

Aldo , Asos , The Book People , Bose , Carphone Warehouse , The Cotswold Company , CycleSurgery , Denby , Dolphin Music, Early Learning Centre , Ebuyer.com , Emma Bridgewater, Escapade, Estée Lauder , Farrow & Ball , Firebox , Foot Locker , GAP , Great Little Trading, Company, H.Samuel , Halfords , Hamleys , Hotel Chocolat , Jessops , Lipsy , Lloyds Pharmacy , MandM Direct , Maplin Electronics , Musto Ocean Engineered, Next , Nike , Orvis , Pavers , Peacocks , Present Finder, QVC , Radley , Richer Sounds , Screwfix , Simply Be , Slaters , Sofa, Tate Shop , Under Armour, Urban Outfitters , Vans , Very , Watch Shops , Wayfair.co.uk

Leading

Ao.com , Argos , Asos , Clarks , Currys, Debenhams , Halfords , Holland & Barrett , House of Fraser , Mothercare , New Look , Next , PC World , Sainsbury’s , Schuh , Screwfix , Superdrug , Topshop , Waitrose

Top50

American Golf , B&Q , Blue Inc , Carphone Warehouse , Claire’s , Dorothy Perkins , Early Learning Centre , eBay , Footasylum , The Fragrance Shop , Homebase , JD Sports , Matalan , Ocado , Office , Pets at Home , Selfridges , SportsDirect.com , Topman , Very , Waterstones , White Stuff , WHSmith , Wiggle , Wilko.com

Top100

Ann Summers , Apple , Bathstore , Blacks , Bonmarché , Brantano , Cotton Traders , Decathlon , Dune London , Dunelm , Ebuyer.com , Evans , Evans Cycles , F&F , Freemans.com , Game , Getthelabel.com , Go Outdoors , H&M , H.Samuel , Hobbs London , Hotel Chocolat , Kaleidoscope , L’Occitane , Lakeland , Laura Ashley , Littlewoods , M&Co , MajesticWine , Mamas & Papas , Maplin Electronics , Millets , Miss Selfridge , Monsoon , Morrisons , Moss Bros. , Quiz , Richer Sounds , River Island , Ryman , Shoe Zone , Superdry , TK Maxx , Topps Tiles , Toy ᴙ US , Wallis , Wex Photographic , Wickes , Yours Womenswear , Zalando

Top150

Accessorize , Adidas , Beaverbrooks , Boden , The Body Shop , Boohoo.com , Burton, Chain Reaction Cycles , Cotswold Outdoor , Crew Clothing Company , Disney Store , The Entertainer , Ernest Jones , Estée Lauder , Fat Face , French Connection , Gear4music.com , Harrods , Hobbycraft , IKEA , Interflora , Jack Wills , Jessops , Jigsaw , JoJo Maman Bébé , Joules , Lloyds Pharmacy , Lush , Mr Porter , Net-A-Porter , Nike , NotOnTheHighStreet.com , Pandora , Peacocks , The Perfume Shop , Post Office Shop , PrettyLittleThing , Reiss , Samsung , Simply Be , Smyths , Space.NK , Surfdome , T.M. Lewin [IRDXRTLW], Thorntons , Toolstation , UrIan Outfitters ,USC , The Works , Zara

Top250

Agent Provocateur , Andertons Music , Appliances Direct , Axminster , BonPrix , The Book People , Bose , Boux Avenue , CarpetRight , Cass Art , Cath Kidston , Charles Tyrwhitt , Coast , Countrywide , CycleSurgery , Dabs.com , Dell , DFS , EAST , The Edinburgh Woollen Mill , Ellis Brigham Mountain Sports , Esprit , Euro Car Parts , F.Hinds , Fashion World , Feelunique.com , Figleaves.com , Firebox , Foot Locker , Forever 21 , Fragrance Direct , GAP , George at Asda , Goldsmiths , Grattan , Harvey Nichols , Home Bargains , Home Essentials , Hotter , Jacamo , Jacques Vert , Jaeger , JD Williams , Joe Browns , Jones Bootmaker , Karen Millen , Kiddicare , Kitbag.com , Kurt Geiger , La Redoute , Laithwaite’s , Laptops Direct , Liberty , Long Tall Sally , Lovehoney , MAC Cosmetics , Machine Mart , MandM Direct , MatchesFashion.com , MenKind , Missguided , Mobile Fun , Molton Brown , Mountain Warehouse , Myprotein , Naked Wines , Nisbets , Novatech , Oasis , Oliver Bonas , The Outnet , Paperchase , Paul Smith , Pavers , Pull & Bear , QVC , Radley , Ralph Lauren , Reebok , Robert Dyas , Route One , Sally, size , Slaters , Sole , Specsavers , Staples , Sweaty Betty , Ted Baker , Trainline , Uniqlo , Victoria’s Secret , Victorian Plumbing , Viking , Warehouse , Watch Shop , Wayfair.co.uk , The White Company , Whittard of Chelsea , Yankee Candle

Top350

Abercrombie & Fitch , Aldo , AllSaints , Anthropologie , Arco , Aria Technology , Avon , bareMinerals , Bensons for Beds , Berry Bros. & Rudd , Blackwell’s , Bondara , Bravissimo , Burberry , Buyagift , Calendar Club UK , Calumet Photographic , Card Factory , Charles Clinkard , Chemist Direct , Clas Ohlson, Cloggs , Costco , Crocs , Deichmann , Dr. Martens , Dreams , Dyson , Euronics , Everything5pounds.com , Farfetch , Find Me A Gift , Fitness Superstore , Forbidden Planet , Fortnum & Mason , funkypigeon.com , Furniture Village , Games Workshop , GettingPersonal.co.uk , Google Play , Gucci , Guitarguitar , Hawes & Curtis , Heal’s , High & Mighty , hmv.com , Hollister , HP , Hughes Electrical , Hugo Boss , Iceland , Ideal World , Just Eat , L.K.Bennett , Lands’ End , Lego , Links of London , Lipsy , Louis Vuitton , Mango , Microsoft , Mint Velvet , Misco , Moonpig , Mulberry , The North Face , Orvis , Overclockers UK , Phase Eight , Photobox , Plumbase , Pret A Manger , Printing.com , Puma , The Range , Rapha , Rohan , RS Components , Russell & Bromley , ScS , Snow+Rock , SportsShoes.com , Sunglass Hut , Swarovski , Tate Shop , Thomas Pink , Thompson & Morgan , Tiffany & Co. , Trespass , Tripp , TTS Group , Ugg Australia , Vans , Virgin Wines , Weldricks Pharmacy , Whistles , WorldStores , Wynsors World of Shoes , YOOX.com , Zooplus

Top500

Abel & Cole , Achica , Aldi, Alexandra , Armani, Art.co.uk , Asics , Aspinal of London , Asus, ATS Euromaster , Banana Republic , Barbour , Barker & Stonehouse , BBC Shop , Belkin , Berghaus , Bershka , Betterware , Bettys , BookDepository.com , Bradfords , BrandAlley , Brandon Hire , Build-A-Bear Workshop , Calvin Klein , Camper , Cartier , CCL Computers , Character , Chums , The Co-operative Electrical , COS , Crabtree & Evelyn , Craghoppers , Create and Craft , Cromwell , Damart , Denby , Diesel , DJI, DKNY , Dobbies Garden Centres , Dulux Decorator Centres , Dunnes Stores , EAT , Ecco , END. , eSpares , Euroffice , Expansys , Farrow & Ball , Finlux , Fired Earth , Fitbit, FitFlop , Flannels , Fossil , Fraser Hart , Fred Perry , Free People , G-Star Raw , Gabor, GAK , Gant , Garmin, Glasses Direct , Graham & Greene , Graze , Guess , Habitat , Hackett , Hallmark , Hamleys , Harper Collins , Harveys , Hawkin’s Bazaar , Hawkshead Country Wear , Hi-Tec Sports , Hornby , The Hut , Intersport , itsu , IWOOT , J Crew , Jack & Jones , Jewson , Jimmy Choo , JML , John Smith’s , Joy , Juno Records , Kärcher, Kenzo, Kiehl’s , Lacoste , Leisure Lakes Bikes , Lenovo , LightInTheBox , Logitech , LookFantastic , Lyle & Scott , Made.com , Massimo Dutti , Max Spielmann , Merlin Cycles , Moda in Pelle , Mole Valley Farmers , Montblanc, Multiyork Furniture , Nespresso , Notcutts Nurseries , Outdoor & Country , Plumbworld , Poetry Fashion , Prada , Pretty Green , Pro-Direct , Protyre , QD Stores , Rapid Electronics , Regatta Outdoor Clothing , Roman Originals , Rowlands Pharmacy , SecretSales , See Tickets , Sevenoaks Sound and Vision , Superfi , Swatch , Thomann , Thomas Sabo , Timpson , TJ Hughes , Toast , Tommy Hilfiger , TomTom, Toolstop , UrIan Industry , Vax , Vente-Privee , Vistaprint, Vivienne Westwood , Wagamama , Warren James , Watches of Switzerland, Wedgwood , Wyevale Garden Centres , YumiDirect , Zavvi , Zulily & Other Stories
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