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Significant moments in the history of ecommerce and multichannel retailing

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Anniversaries run through today’s Internet Retailing newsletter. First, Net-A-Porter reports that in its fifteenth year in business it’s returned to profit. Just as significantly, we report on the 10th annual Internet Retailing Conference where the mood is set to be one of reflection on the decade of ecommerce and multichannel retailing gone by – and of preparing for a future which is bound to be full of surprises. Net-A-Porter shows in its results the power of innovation. That’s what Majestic Wines’ new chief executive Rowan Gormley is also looking for, as the company puts in place IT systems that will underpin new ideas and approaches.

In an age where mobile and online are now taken for granted by consumers, as new Google data illustrates, retailers and town centre managers will be looking to their own kind of innovations that give the high street a new role in an omnichannel world. That’s what Helen Dickinson of the BRC says is necessary to revitalise city and town centres.

In today’s newsletter we also report on Amazon’s move of its UK corporate headquarters to London. Today’s guest comment is from Cecile Reinaud of Séraphine, who argues that collaboration is the new face of competition.

Our webinars

The next Internet Retailing webinar will be on June 18, when senior analyst Amy DeMartine from Forrester Research joins LogMeIn senior director, products, Ross Haskell to debate what it is that customers now demand from multichannel and ecommerce retailers, and how retailers can best respond. Delighting your customers with the right support takes place on June 18 at 2.30pm. To find out more and register for the free event, click here.

Jim Davidson, head of research at Bronto Software, returns for his third webinar with Internet Retailing on July 2. He’ll consider what retailers can learn from the two ‘moments of truth’ when shoppers may drop out of the purchasing process – and how retailers can win them back. He’ll also unveil the findings of Bronto research into a shopping cart and product page audit that spans more than 100 retailers. Revenue rescue: saving sales when shoppers stray is at 2pm on July 2. Find out more and register for the free webinar here.

Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.

The Internet Retailing Awards

The Internet Retailing Retailing Awards will be held on September 24 at the Mandarin Oriental, London. Nominations are now open – click here to nominate your own company or one whose work you admire, and tickets are now available to buy.

Our research reports

Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.

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