Sorted has announced that it has closed its Series C funding round for $40 million and acquired automated returns company Clicksit.
The funding round, led by Chrysalis Investments and Arete Capital Partners, will enable Sorted to expand into the US and serve the SMB market for the first time.
The company says that the latest acquisition allows it to bridge the gap between post-purchase and returns experiences in one ecommerce platform.
Sorted’s heritage lies in the large enterprise space, for company’s such as ASOS and Asda, but it says the acquisition will allow it access to the SMB market for the first time.
Carmen Carey, CEO at Sorted, said: “Our acquisition of Clicksit marks an important milestone in the company’s rapid expansion journey. Returns is, now more than ever, a crucial step in the ecommerce customer journey, and we are excited to power returns innovation as part of our full Delivery Experience Platform.”
Carey added: “With such experiences being the sole privilege of large enterprises for many years, this next stage in Sorted’s evolution is set to provide the SMB market with industry-leading delivery and returns experience capabilities for the very first time. We’re looking forward to driving the company’s growth, enabling a unified delivery and returns experience for all customers, and marking an acceleration into serving the US retail landscape.”
Thomas Hill, CEO at Clicksit, adds: “Sorted’s acquisition of Clicksit has come at a pivotal moment for the retail industry. Customers are now expecting – and demanding – faultless delivery and returns experiences as standard, regardless of whether they order from a large multinational brand or a small business. Sorted’s acquisition of Clicksit will empower retailers and brands to provide industry-leading customer experiences at a time when the trading environment is more competitive than ever.”