Keynote has reported a consistently strong performance from top online retailers, in terms of both availability and response times, during the vital Christmas and New Year period

The price comparison site’s first annual customer poll saw Amazon voted the shoppers’ favourite in three categories. Eleven other online retailers won awards

As part of the new shipping service, the fast growing online fashion retailer will offer customers Saturday deliveries at no extra charge

The decision by Gap.com to allow customers to add products from any of its retail brands into one basket has backfired, according to the latest US retail satisfaction index

A new project with the backing of the New West End Company is working on the creation of a virtual equivalent of London’s West End that would allow visitors to recreate the Oxford Street shopping experience at home

As we move into the start of 2009, it’s worth taking a quick look back over the Christmas and New Year sales period to see beyond the pre-Xmas predictions and find out just what consumers actually did buy online this holiday season

Play.com, Debenhams and Amazon — plus a number of smaller online retailers — have all bucked the trend to report substantial increases in sales this Christmas

The maternity specialist has become the latest retailer to cease trading online as it teeters on the brink of administration

Overall activity was up 59% in the week leading up to the big day, says Shopping.com, but 14% of shoppers waited until after Christmas to bag the very best deals on their gifts