To mark the ninth anniversary of the IMRG Capgemini Index, the companies have taken a look back at how the internet retailing landscape has changed since the first Index was produced in April 2000

A global consumer survey from Epsilon provides detailed insights into consumer email preferences and the complex combination of timing, frequency and content required to achieve email cut-through

The new site includes a wider range of furniture and accessories than before and incorporates a new look and feel, using rich media solutions from 10CMS and Venda

New research from e-Dialog has found that email is the most successful medium for delivering impulse purchases, but integration of online and offline direct marketing techniques is essential

The handbag and accessories brand has hired Imano to revamp its existing website and create new sites for European and for US shoppers

A new white paper from ChannelAdvisor provides guidance on the best ways to add rich media to an ecommerce website

Reporting record results for the year to end March, New Look has revealed plans to invest £12.4m in developing a multi-channel offering aimed at increasing its share of the online clothing market from 4% to 13% by 2012

The department store chain says it has increased average order size, improved customer retention and increased conversion rates since adopting the rich media platform

The new website will support Astley Clarke’s goal of becoming the world’s leading online jewellery boutique

A new report includes a series of recommendations for internet retailers considering implementing transactional widgets and examines their potential to build sales via social networks

57% of British consumers would be prepared to include their email address when placing an order through a catalogue and more than 43% would do the same when placing an order in response to direct mail — but only 10% have ever been asked to do so

28% of respondents to a new survey are using their credit card much less or not at all and 34% would use cash online if it were as easy as doing so over the counter

Online retail sales will reach £31.2bn in 2013, according to Verdict Research, accounting for 10% of all retail sales

A consortium of Asian and international suppliers to Principles have decided to take their wares direct to the consumer with the launch of Epiqfashion.com, an online alternative to the defunct high street chain

Once the recession ends, consumers won’t just buy the cheapest item they can find — but they will apply specific selection criteria to shop around for the best value on everything from shampoo to washing machines

The hire specialist’s new LiveHire service provides major accounts with an online hiring service that includes personalised pricing and asset management functionality — setting a new benchmark for the personalisation of online sales

As well as making things go further, being more careful about avoiding waste and avoiding shops known to be more expensive or upmarket, nearly 40% of consumers are now sourcing vouchers from the internet

We’ve now completed two dimensions of the Inspiration Index – with MyDeco wearing the laurel crown for the “Customer Experience” segment. Who might unseat them in the “Operations and IT” dimension? Will we see some new entrants in our top 15?

We’re looking for those moments of admiration, enjoyment and — frankly — envy: When we look at another retailer’s activities and wish we’d thought of that first, had implemented as well, or have an open regard for a difficult problem elegantly overcome. Don’t delay: Vote now, and then tell your friends to vote too!

Ian Jindal reviews the results of the “Customer Experience” dimension of Internet Retailing’s Inspiration Index and sees much moving, shaking and a broader range of etailers making the cut.