Online flower retailer 1-800-Flowers has launched a transactional store on its Facebook page, allowing users to order gifts without leaving the social networking website.

The UK’s largest independent photographic retailer is to install a multi-channel commerce system that will span its stores, back office operation, distribution centre and website.

The online cycle retailer’s website is now available in Spanish, German and Japanese, with French to follow soon.

The UK’s second largest bookseller has launched a dedicated North American web site, as a first step in an international expansion drive.

New research has found that most customers would rather look through online help or ask a question by email than talk to a customer service rep on the phone.

The e-retail trade body would like to see credit card companies providing age verification services for online retailers.

In a long-anticipated move, the supermarket has added non-food lines to its website.

A new web-based software solution is designed to help online retailers monetise all of their traffic — not just the portion that makes a purchase.

The US shopping giant is allowing users of its Sears and Kmart community sites to login in with many widely-held identities, including those from MySpace, Twitter, Facebook, Google, Yahoo, Windows Live and OpenID.

New research from Return Path has found that 38% of email marketers mistakenly assume that messages have been successfully delivered if they don’t bounce, and 26% believe their messages never get blocked at all.

New research from the US has found a correlation between the brands that are using social media and Web 2.0 effectively and those that have performed well financially.

David Tarbuck, multi-channel programme and operations manager at catalogue retailer Argos, will share details of the firm’s massively successful approach to customer ratings and reviews at Internet Retailing 2009.

In a bid to appeal to a younger customer base, Shop Direct Group is rebranding Littlewoods Direct as Very from next weekend.

Online retail’s 800 pound gorilla has picked up the shoe retailer and customer service poster child for $850m.

New research has found that 35% of spending at online retail sites in the UK occurs from work locations.

An electronics retailer is letting customers log into its site with their Facebook credentials.

The US electronics retailer has recruited 500 shop floor staff to engage with customers on Twitter.

A survey of leading online retailers finds most eschew Web 2.0 ideas, with only 15% blogging and 75% not including social bookmarking links.

Registration is now open for Internet Retailing’s second free-to-attend JumpStart event, focusing on payments and fraud solutions, to be held in London on 16 September

The supermarket giant is to open up its entire product database to third party developers, to encourage them to build new sales channels — with the lure of a lifetime commission.