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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

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Article Archive for December 2009

December 25 set to be one of the busiest online shopping days of the year
December 22, 2009 – 1:17 pm | 2 Comments
December 25 set to be one of the busiest online shopping days of the year

The January sales are set to generate £21.9bn and online will account for 21% of total spending, according to the latest research from Kelkoo.

Online sales growth slowed in November as shoppers held out for Christmas bargains
December 22, 2009 – 1:15 pm | Comments Off
Online sales growth slowed in November as shoppers held out for Christmas bargains

UK consumers spent over £5bn online in November, according to the latest IMRG Capgemini e-Retail Sales Index, but growth was the slowest in November for ten years.

Top ten: 2009′s most popular developments in internet retailing
December 22, 2009 – 1:13 pm | Comments Off
Top ten: 2009′s most popular developments in internet retailing

The recession, customer research, rich media, social networking and the latest trends in Christmas spending, fashion etailing, online clearance sites and third party advertising topped the list of the most read stories on InternetRetailing.net this year.

A letter from the editor of Internet Retailing’s new German edition
December 22, 2009 – 1:06 pm | 2 Comments
A letter from the editor of Internet Retailing’s new German edition

Michael Matzer, our new Germany editor, will be creating a German-language version of Internet Retailing in 2010. He is beginning with the first in a series of letters from Germany, bringing IR readers in the UK up to date with the state of play in this key European market.

PubQuiz: House of Fraser and Royal Marsden the winners
December 21, 2009 – 10:43 pm | One Comment
PubQuiz: House of Fraser and Royal Marsden the winners

Last month we held the inaugural Internet Retailing/Beringer Tame eCommerce Charity Pub Quiz and after a tough evening in which we realised that competition on the High Street had nothing on the cut-through environment in …

Who has the latest cut off date for Christmas deliveries?
December 18, 2009 – 2:51 pm | 3 Comments
Who has the latest cut off date for Christmas deliveries?

Shoppers in Birmingham and the greater London area can use Amazon’s Evening Delivery service to order gifts until 8:30am on Christmas Eve and Net-a-Porter will deliver orders placed right up to 10am in greater London. Can anyone beat that?

Moss Bros picks Lost Ferret for new ecommerce platform
December 18, 2009 – 2:49 pm | Comments Off
Moss Bros picks Lost Ferret for new ecommerce platform

The retailer has chosen an online conversion specialist to redevelop its website, with the aim of increasing its checkout conversion rates.

Average online order values increase 94% in 2009
December 18, 2009 – 2:39 pm | One Comment
Average online order values increase 94% in 2009

The number of items that are purchased per transaction has also increased significantly, from 2.7 in 2007 to 3.7 per order in 2009, Coremetrics has found.

Urban shoppers ramp up their online shopping
December 18, 2009 – 12:58 pm | One Comment
Urban shoppers ramp up their online shopping

Four in ten city dwellers surveyed for a new PayPal report say they have increased their reliance on internet shopping this year, despite having easy access to high street stores.

Kelkoo predicts tomorrow will be ‘Panic Saturday’
December 18, 2009 – 12:54 pm | Comments Off
Kelkoo predicts tomorrow will be ‘Panic Saturday’

15 million shoppers will spend £1.1bn on Saturday December 19, according to new research from Kelkoo and the Centre for Retail Research.

41% of European internet users never get past the first page of search results
December 18, 2009 – 12:52 pm | One Comment
41% of European internet users never get past the first page of search results

A comprehensive new study of internet usage across sixteen European countries has thrown up some interesting data on the way the internet is being used to aid purchasing decisions across the continent.

Iwoot uses crowdsourcing to boost online performance
December 15, 2009 – 2:21 pm | Comments Off
Iwoot uses crowdsourcing to boost online performance

The online gadgets retailer used an innovative crowdsourcing service to bug test its new payments system at low cost and in record time.

42% of online gift shoppers have abandoned sites that load too slowly
December 15, 2009 – 2:17 pm | 3 Comments
42% of online gift shoppers have abandoned sites that load too slowly

The majority of online shoppers are continuing to experience ‘virtual’ shop queues in the run up to Christmas, according to new research from web hosting provider Fasthosts Internet.

UK consumers accessed 24 million online customer reviews on Cyber Monday alone
December 15, 2009 – 2:14 pm | One Comment
UK consumers accessed 24 million online customer reviews on Cyber Monday alone

The use of online customer reviews this Christmas is up 128% on a year ago, according to Bazaarvoice.

Retailers must innovate their way out of recession, says the MCA
December 15, 2009 – 2:12 pm | Comments Off
Retailers must innovate their way out of recession, says the MCA

The retail sector is likely to experience a tough 2010, says the Management Consultancies Association, and retailers must turn their attention to innovating new products and services to recover and prosper post-recession.

44% of consumers still want to touch and feel products before they buy
December 15, 2009 – 2:07 pm | One Comment
44% of consumers still want to touch and feel products before they buy

Consumers often abandon online purchasing at the research or checkout stage because they don’t have enough information about the product to be certain of the purchase, research by Foviance has found.

There’s still time to win an iPod Touch with Adobe Scene7
December 15, 2009 – 2:05 pm | Comments Off
There’s still time to win an iPod Touch with Adobe Scene7

Adobe Scene7 is conducting its annual global retail survey, this time focusing on Customer Experience in the New Decade, and Internet Retailing readers who complete the questionnaire will have the chance of winning an iPod Touch…

Shutl enables retailers to offer same day, direct from store deliveries
December 11, 2009 – 2:24 pm | One Comment
Shutl enables retailers to offer same day, direct from store deliveries

The new delivery service provides multi-channel retailers with a way to offer internet shoppers delivery direct from their local store in as little as 90 minutes after they place an order.

ComScore reports Christmas shopping stats for the UK, France and Germany
December 11, 2009 – 2:16 pm | One Comment
ComScore reports Christmas shopping stats for the UK, France and Germany

The UK and France have both seen significant gains in online retail traffic, says ComScore, with Germany experiencing more modest growth.

UK retailers maintain strong site availability and response times on Cyber Monday
December 11, 2009 – 1:55 pm | Comments Off
UK retailers maintain strong site availability and response times on Cyber Monday

Amongst Keynote Systems’ basket of top online retailers, availability and response times on 7 December stayed strong — although Amazon and John Lewis both suffered small down times and slower than average response rates.