Keyword: Direct Line

Retailers are putting the customer experience first. Image: Fotolia

EDITORIAL How retailers from Kingfisher and M&S to Iceland and ScS are investing in the customer experience

Editorial
by Chloe Rigby
Tesco Clubcard

Shoppers slam Tesco for cutting Clubcard reward vouchers amid cost-of-living crisis

Customer
by Jasdip Sensi
B&Q storefront

B&Q owner Kingfisher prioritises ecommerce after reporting full-year online sales drop

Delivery
by Jasdip Sensi
Image courtesy of ScS

ScS on how it is engaging with customers online and in-store, as it reports half-year sales growth across channels but a pre-tax loss

Strategy and Innovation
by Chloe Rigby

GUEST COMMENT A little personalisation goes a long way

Guest Comment
by Scott Logie
Image: Fotolia

Signficant minority of shoppers abandoning retailers for ‘unfair’ returns charges, study suggests

Operations and Logistics
by Chloe Rigby
New Look storefront

New Look slashes head office workforce placing 70 jobs at risk

People
by Jasdip Sensi
Amazon's PXT division comes up with workplace solutions. Image courtesy of Amazon

Amazon announces 9,000 global job cuts – taking it to a total of 27,000 so far this year

Strategy and Innovation
by Chloe Rigby

Iceland partners with Just Eat for rapid grocery delivery

Delivery
by Jasdip Sensi
Iceland has joined forces with Just Eat allowing customers to order items for delivery from over 200 stores.
John Lewis' Edinburgh store. Image courtesy of the John Lewis Partnership

John Lewis Partnership considers changing its structure to enable new outside investment, reports suggest

Strategy and Innovation
by Chloe Rigby
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Retailers are putting the customer experience first. Image: Fotolia
EDITORIAL How retailers from Kingfisher and M&S to Iceland and ScS are investing in the customer experience
21 Mar 2023
Tesco Clubcard
Shoppers slam Tesco for cutting Clubcard reward vouchers amid cost-of-living crisis
21 Mar 2023
B&Q storefront
B&Q owner Kingfisher prioritises ecommerce after reporting full-year online sales drop
21 Mar 2023
Image courtesy of ScS
ScS on how it is engaging with customers online and in-store, as it reports half-year sales growth across channels but a pre-tax loss
21 Mar 2023

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