Amazon Spain customers will be able to return packages without any additional labels through a new partnership with a Spanish click and collect network.
The marketplace is working with the Celeritas click and collect network, which has over 2000 points across the country.
Customers simply go to the Return Centre on the Amazon website and select the products they wish to return. If it meets the requirements for a return without a label or parcel, they can select this option and will then receive a barcode through the Amazon.es app or via email.
They can then show this barcode at the Celeritas click and collect point and submit their package. Celeritas then collects different items together and sends them to the Amazon logistics hub.
Mariangela Marseglia, VP and general director of Amazon.es and Amazon.it, said: “We know that finding a box, sealing it and printing a label can be a nuisance to our customers.
“Our goal at Amazon is to make online purchases – and returns – as easy and efficient as possible, so we offer our customers can comfortably return millions of items. This free label and package solution is becoming very popular, very fast and arrives just in time for Black Friday and Christmas.”
Javier Valero, CEO of Celeritas, said: “In Celeritas we are very proud to work with Amazon through our network of Points of Convenience to provide such an innovative and uncomplicated service to its customers.
“This association definitely supports our commitment to technological innovation and the improvement of trade logistics electronic by providing an efficient and scalable solution for the last mile and reverse logistics.”
