In today’s Internet Retailing newsletter, we report on how IRUK500 retailers from Asda and Sainsbury’s to Burberry and Halfords are adapting as shoppers change their buying habits.
We report on Asda as it enables third-party retailers to offer their customers click and collect in their shops, on Halfords as it unveils a new strategy that will see it learn from customer data to improve service, from Burberry, which is also using analytics to improve its service and its relevance, and from Sainsbury’s, as it pilots new store layouts that more closely mimic the way we buy.
Today we also report on Alibaba‘s 11.11 Global Shopping Festival: the giant retailer is both adapting to the needs of its Chinese customers, and looking to a future in which it hopes the day will be a global event, and the new enlarged Yoox Net-A-Porter Group as it reports its first results since the merger. Today’s guest comment comes from Andrew Maybin of Tibus, with advice for retailers on choosing a web hosting package.
Our webinars
Our next webinar will be on November 24, when we’ll be joined by Chris Ross, responsible for corporate business development at Secure Trading, who will be considering how retailers can best prepare for Black Friday and Cyber Monday. The payment specialist will be considering issues from website performance and conversion to the customer payment experience, tackling cyber fraud and returns. £1bn in sales by December 1 – are you ready? is at 2.30pm. Find out more about the free event on the Secure Trading webinar page, where you can also register.
Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.
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