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EDITORIAL Retail helps to lead the UK out of lockdown as shops reopen but spending continues strong online

11 Jun 2021by Chloe Rigby

GUEST COMMENT Marketplace retailing: why product selection is the key to smart selling

11 Jun 2021by Liza Merkourieva

GUEST COMMENT 5 Smart store technologies that are transforming retail experiences

10 Jun 2021by Joanne Joliet

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RXBX: The RetailX Brand Index 2021

Download the Brand Index 2021 for an in-depth exploration of the best performing multichannel and ecommerce brands across Europe.

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Strong retail sales underpin rise in UK GDP: ONS

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Naked Wines expanded fast during a pandemic year of buying wine online – but while sales grew, its losses widened

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Case Studies

CASE STUDY How Decathlon uses digital to meet customers’ needs – during lockdown and beyond

25 Aug 2020by Chloe Rigby

Decathlon was well-prepared for this year’s Covid-19 lockdowns, thanks to its existing multichannel expertise

CASE STUDY Footasylum: focusing on its core customers

26 Jul 2018by Chloe Rigby

Footasylum takes a highly focused approach to its customers. What does that mean in practice?

Brand Engagement Clarks Customer Marketing millennials

CASE STUDY Mountain Warehouse boosts revenues by 10% with personalisation

02 Apr 2018by Paul Skeldon

British outdoor retailer Mountain Warehouse has seen an uplift in sales of 10% after revamping its website and implementing Certona’s advanced personalisation solutions.

Case Studies Mobile

Austria’s MediaMarktSaturn opens Europe’s first cashier-less consumer electronics store

09 Mar 2018by Paul Skeldon

See I told you: everyone is at it. Hot on the heels of Co-op rolling out scan, pay and leave technology, Europe’s largest consumer electronics retailer MediaMarktSaturn in Austria has opened the first cashier-less electronics store.

Case Studies International IREU Location Mobile Payment Strategy and Innovation

IRBX CASE STUDY Leading European brand Clarks, on reaching out to customers of all ages

15 Feb 2018by Chloe Rigby

Clarks footwear brand, established in 1825, has customers of all generations.

Brands Case Studies IRBX Themes

IRUK Study: Laptop Promotions and Availability During the Pre-university Shopping Period

20 Nov 2017by Martin Shaw

August and September data from IRUK Knowledge Partner Brand View reveals that major UK consumer electronics retailers are discounting laptops to entice students about to begin their new study year.

Case Studies iruk Themes

CASE STUDY Coop Denmark places customers at the heart of its technology vision

12 Jun 2017by Paul Skeldon

“Understanding the customer” rings in every retailer’s ears, as store chains grapple with changing consumer habits and how to adapt to them.

Case Studies Industry Mobile Strategy and Innovation Themes

Digital transformation could unlock £2.2 trillion in value: study

09 Jun 2017by Chloe Rigby

Retailers and brands around the world could unlock £2.

Case Studies Themes

CASE STUDY Pets at Home uncages the iPads as it adopts customer-centric strategy

23 Mar 2017by Paul Skeldon

Pets at Home is the UK’s leading specialist retailer of pet food, pet products and pet-related services, operating 431 superstores, 391 veterinarian practices, and 246 grooming salons nationwide, as well as a popular website.

Case Studies Mobile Strategy and Innovation Themes

CASE STUDY Specsavers focuses on mobile payments to enhance in store customer experience

21 Feb 2017by Paul Skeldon

Anyone blessed with the need for glasses has probably been into Specsavers and, like me, you will have seen how the retailer uses iPads to add that personal touch while you recover from the rigours of an eye test.

Case Studies Mobile Payment Themes

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