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Case study: Trend Clothing slims down order processing


Scottish fashion and footwear retailer, Trend Clothing, is to consolidate order and delivery processing on to a single Zenstores/NetDespatch platform, in an attempt to speed up shipping and reduce errors.

Trend Clothing ships between 100 and 150 orders per week throughout the UK and worldwide, via Royal Mail. The NetDespatch and Zenstores partnership has given Trend Clothing an integrated order-to-despatch solution for all its online orders, whether placed via Amazon, eBay or the company’s own e-commerce site.

Prior to implementing the automated Zenstores and NetDespatch solution, Trend staff had to manually key in order data, which was time consuming and susceptible to input errors.

“Order information from all channels is seamlessly consolidated onto one screen. We simply select an online order for despatch, the correct 2D barcoded shipping labels are printed, and Royal Mail is automatically advised that parcels are ready to be collected. Parcel tracking information is fed back into the e-commerce sites to enable customers to follow the progress of their orders,” commented Dave Frame, Warehouse Manager, Trend Clothing. “The whole process is completed in a quarter of the time it took us before Zenstores and NetDespatch came along.”

There is no cost for the retailer for the NetDespatch element, and only a minimal charge for the Zenstores platform, yet the integrated solution saves customers time and eliminates transcription errors.

There is also no cost for the NetDespatch partners, and Zenstores has now expanded its integration with NetDespatch to include APC Overnight and Yodel.

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