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Chilly’s Bottles finds “the right fulfilment fit” with Asendia


Eco-bottle brand Chilly’s has been working with cross-border delivery firm Asendia to distribute its reusable, plastic-free water bottles across the UK and 30 countries worldwide in a sustainable way.

Asendia handles order fulfilment for Chilly’s, both domestically and internationally, from its fulfilment centre in Bedford. It added this site provides everything Chilly’s needs under one roof including flexible storage, and pick and pack services that can be scaled.

Furthermore, Asendia achieved 100% carbon neutrality in January 2022. All of its international transport emissions are offset, including those of last-mile delivery partners, as is its parcel returns, building emissions, machinery and necessary business travel. This means every Chilly’s parcel shipment carried out by Asendia is 100% carbon neutral.

“Sustainability is at the heart of our brand, and Asendia being carbon neutral supports us enormously with that,” explained Sarah Cokayne, operations director at Chilly’s.

“We want to be the market leader in sustainability and helping reduce single use plastics wherever we can.”

Asendia has also worked to meet Chilly’s business needs beyond the core ecommerce fulfilment and distribution remit, the Bedford site also accommodates printing of bottles, and engraving for co-brand customers and personalised bottles.

With thousands of orders from international customers as well as from within the UK, the best solution for Chilly’s Bottles was to use Asendia’s e-PAQ parcel services. With reliable end-to-end tracking, customer notifications, and cost-effective pricing, this solution is designed to maintain Chilly’s Bottles’ strong customer service offering.

Cokayne added: “Working with Asendia has provided us with a whole new opportunity for the European market and beyond. We are partners in the truest sense of the word. We work together, we discuss ideas, we discuss our strategy and how we can deliver that strategy over the years to come. Having a high level of responsiveness and support from our dedicated account manager and the whole Asendia team frees up our time so we are able to focus on the aspects of the business we know best.

“The future for Chilly’s is really exciting. We’re looking to bring more manufacturing to the UK and Europe.”

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