CollectPlus has improved its returns service by rolling out a print in store service that allows customers without access to a printer to instead print the label at their local CollectPlus store. It follows the launch of Print in Store for the CollectPlus Send service last year.
The company has also integrated with Amazon Alexa to enable customers to order their returns label through voice activation. Customers simply tell Alexa the name of the retailer they wish to make a return to and it then sends a barcode to the customer’s phone, along with a link to the store locator tool to help them find their nearest CollectPlus store.
The innovation was developed in collaboration with technology returns start-up Clicksit. Launch clients for this service include Sky, Very and Littlewoods with more brands being added.
Stephen Ireland, operations Manager at Sky, said: “It’s fantastic to be the first brand in the UK to offer this ultra-convenient service to our customers wishing to recycle, return or replace their Sky equipment.”
Matthew Jacques, strategic partnerships director at CollectPlus, said the new service would be useful for a range of customers. “This rollout of Print in Store for Returns will benefit customers who do not have a printer at home – as is the case for many millennials who are used to living paper-free lives. The additional integration with Amazon Alexa marks the first time that voice activation technology has been used end to end in consumer returns logistics and offers our customers even greater convenience as they fit online shopping around their busy lifestyles,” he said.
Image credit: CollectPlus
