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CollectPlus to send back House of Fraser returns parcels for free to customers


CollectPlus has made the decision to process and deliver around 5,000 parcels back to House of Fraser customers for free after the announcement that shoppers are unlikely to get refunds on items they had returned to the retailer.
CollectPlus is partnering with Clipper Logistics on the project which will see CollectPlus open parcels to retrieve customer details from the returns note and then repackaging, relabelling and returning items to customers.

CollectPlus has been storing such parcels since 8 August after it was no longer able to access House of Fraser’s outsourced warehouse to return the items. It had been hoped that the warehouse would reopen after Sports Direct bought House of Fraser earlier this year and that returns could be processed as normal.

Neil Ashworth, chief commercial officer of Yodel and CEO of CollectPlus, said; “Through no fault of their own, customers of House of Fraser have been caught in the middle of the retailer’s collapse, with items that they have bought and paid for being refused by the returns warehouse. The administrators have now confirmed that refunds are unlikely, and so CollectPlus has taken the decision to return items back to customers free of charge, so that they are not left empty handed.”

The operation is expected to take two weeks.

Image credit: CollectPlus

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