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EDITORIAL Latest figures show a big return to stores – after a year in which online retailers have grown fast

20 Apr 2021by Chloe Rigby

GUEST COMMENT Retailers can still improve the online experience - and invest in the infrastructure that supports it

20 Apr 2021by Jason Tavaria

EDITORIAL AO, Naked Wines and THG report strong pandemic performances – but can it last as the UK starts to emerge from Covid-19?

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Feelunique reports record-breaking year as shoppers turn online to buy beauty products in lockdown

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Primark reports record sales in England and Wales in the week after opening from lockdown – and plans digital investment to support store expansion plans

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50% of UK shoppers to continue purchasing clothing online despite shops reopening

15 Apr 2021by Paul Skeldon

With non-essential stores across the UK now open, analysis of shopping habits across the pandemic indicate that at least half of shoppers will continue to buy clothes online, because they like it

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Retail experts share their observations and opinions

GUEST COMMENT Retailers can still improve the online experience - and invest in the infrastructure that supports it

20 Apr 2021by Jason Tavaria

GUEST COMMENT The who, what and where of personalised service

16 Apr 2021by Lynne Capozzi

GUEST COMMENT Four big ways the big four can win with ecommerce shoppers

15 Apr 2021by Callum Saunders

GUEST COMMENT Managing the unpredictable with better data

13 Apr 2021by Aaron Goldman

GUEST COMMENT Online shopping and the high street: time to learn from the digital insurgents

13 Apr 2021by Steve Barrett

GUEST COMMENT Well-funded, easily distributed and ESG compliant: retail’s post pandemic winners

09 Apr 2021by Nigel Parson

GUEST COMMENT What is a power shopper and are you doing enough to attract them?

08 Apr 2021by Mark Kirschner

GUEST COMMENT Ultra-fast grocery fulfilment ready to accelerate post-lockdown

06 Apr 2021by Chris Moss

GUEST COMMENT: Retail brands should stop underestimating podcasts

01 Apr 2021by Chris Beer

GUEST COMMENT How retail finance teams can help plan for unpredictable trends

30 Mar 2021by Warwick Haycock

GUEST COMMENT Life after lockdown – what’s next for retail

26 Mar 2021by Guy Elliott

GUEST COMMENT Driving customer service excellence in 2021

25 Mar 2021by Jonathan Allan

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John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

DPD offers one hour home delivery time slots

Boots Advantage Card holders can now collect points on their mobile and spend them in-store

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82% of consumers want to view-and-feel products in-store before purchasing online: study

John Lewis buys home improvement service as it continues focus on customers' needs

How UK consumer shopping habits are set to be permanently altered by lockdown

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CASE STUDY IKEA: friction and the customer experience

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Subscription market booms as UK consumers seek mood boost during lockdown

24 Mar 2021

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22 Mar 2021

John Lewis tests different ways of selling in branches of Waitrose as it works to get closer to its customers from fewer stores

01 Mar 2021

Five ways that customer expectations are changing: what the research says

18 Feb 2021

Simple experiences, good price and environmental awareness: research shows how cemented changing shopping habits have become

17 Feb 2021

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