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2021 EU Top500 Brand Index Webinar: Who are Europe's best D2C Brands? - Webinar

EDITORIAL From Amazon to HMV: how retailers of all ages are serving ecommerce and multichannel customers now

30 Jul 2021by Chloe Rigby

GUEST COMMENT Staying one step ahead in today’s competitive subscription economy

30 Jul 2021by Joey Moore

GUEST COMMENT Why retailers should be offering more payment choices at the checkout

29 Jul 2021by Luca Visco Gilardi

European Grocery Report 2021

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The 2021 RXEU Europe Growth 3000

The Europe Growth 3000 offers unparalleled insight into the 3,000 up and coming retailers and brands selling to customers in the 31 countries of the EEA plus Switzerland and the UK.

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Country House Outdoors on how it uses marketplaces

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Amazon could have to pay record €746m fine in relation to alleged GDPR breach

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Customer

Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

3 steps to make Live Video Advice a successful part of your omni-channel retail strategy

3 steps to make Live Video Advice a successful part of your omni-channel retail strategy

28 Jul 2021

Frontline

Feedback from the frontline of multichannel retail

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

DPD offers one hour home delivery time slots

Boots Advantage Card holders can now collect points on their mobile and spend them in-store

How changing customer behaviour is affecting shopping habits

82% of consumers want to view-and-feel products in-store before purchasing online: study

How UK consumer shopping habits are set to be permanently altered by lockdown

John Lewis buys home improvement service as it continues focus on customers' needs

CASE STUDY IKEA: friction and the customer experience

Asos focuses on the customer experience, and plans investment in AI

CASE STUDY John Lewis: customer-centric delivery

Latest Customer News

UK shoppers could spend £10bn more in 2021 than 2020 as ecommerce looks to hit £120bn

14 Jul 2021

The state of returns in 2021: insights from Klarna's latest research report.

28 Jun 2021

Consumers set to continue to be digital post-pandemic, but only with those that offer a good experience: studies

23 Jun 2021

Majority of shoppers say that price has the greatest impact on their purchase decisions—but not everyone’s looking for a discount

23 Jun 2021

Getting the fundamentals of social commerce right

21 Jun 2021

Whitepapers

Discovery through data: How to get products found on third-party channels

Progressive Web Apps for Retail

Analysing the delivery promise

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