Customer

ao link

My Preferences

My Account

View all research reports

Operations and Logistics

Strategy and Innovation

Advertising opportunities

Downloadable Directory

About us

Advertising opportunities

retailTRUST

Video Channel

The Last Mile – How to deliver on customer expectations - Webinar

Video Channel

Next-day delivery: reacting fast for a successful future - Webinar

GUEST COMMENT Managing the unpredictable with better data

13 Apr 2021by Aaron Goldman

EDITORIAL How multichannel is helping retail's winners and losers to emerge from the pandemic

13 Apr 2021by Chloe Rigby

GUEST COMMENT Online shopping and the high street: time to learn from the digital insurgents

13 Apr 2021by Steve Barrett

European Grocery Report 2021

Growth 2000 Report

Growth 3000 Europe

RetailX Sector Reports

RetailX Country Reports

Spain Top100

RXED Top500

Sustainable Ecommerce

View all research reports

RXUK Top500 Report 2021

The RetailX UK Top500 2021

Operations & Logistics

Strategy & Innovation

Tesco sees online sales skyrocket, but profits down through costs and competition

Mobile

Etsy doubles revenue in 2020, with half of sales now on mobile

You are in: > Home > Themes > Customer

Customer

Insight into creating and retaining customer loyalty, improving shopping experience and services by tracking an evolving consumerism behaviour.

Take caution to avoid the common pitfalls when starting your multi-channel strategy

09 Apr 2021

Comments

Retail experts share their observations and opinions

GUEST COMMENT Managing the unpredictable with better data

13 Apr 2021by Aaron Goldman

GUEST COMMENT Online shopping and the high street: time to learn from the digital insurgents

13 Apr 2021by Steve Barrett

GUEST COMMENT Well-funded, easily distributed and ESG compliant: retail’s post pandemic winners

09 Apr 2021by Nigel Parson

GUEST COMMENT What is a power shopper and are you doing enough to attract them?

08 Apr 2021by Mark Kirschner

GUEST COMMENT Ultra-fast grocery fulfilment ready to accelerate post-lockdown

06 Apr 2021by Chris Moss

GUEST COMMENT: Retail brands should stop underestimating podcasts

01 Apr 2021by Chris Beer

GUEST COMMENT How retail finance teams can help plan for unpredictable trends

30 Mar 2021by Warwick Haycock

GUEST COMMENT Life after lockdown – what’s next for retail

26 Mar 2021by Guy Elliott

GUEST COMMENT Driving customer service excellence in 2021

25 Mar 2021by Jonathan Allan

GUEST COMMENT Retail opportunity: The changing shape of retail peak periods

23 Mar 2021by Nic Pentelow

GUEST COMMENT Brexit borders - bothersome or blown out of proportion?

19 Mar 2021by Ralph Robinson

GUEST COMMENT Return to in-person shopping: How data could make it happen

18 Mar 2021by Christopher Dessi

View All Comments

View More Frontline

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

DPD offers one hour home delivery time slots

How changing customer behaviour is affecting shopping habits

Boots Advantage Card holders can now collect points on their mobile and spend them in-store

82% of consumers want to view-and-feel products in-store before purchasing online: study

John Lewis buys home improvement service as it continues focus on customers' needs

How UK consumer shopping habits are set to be permanently altered by lockdown

Asos focuses on the customer experience, and plans investment in AI

CASE STUDY IKEA: friction and the customer experience

CASE STUDY John Lewis: customer-centric delivery

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Customer News

Consumers tell retailers convenience is king, so how do you win the sale every time?

22 Mar 2021

John Lewis tests different ways of selling in branches of Waitrose as it works to get closer to its customers from fewer stores

01 Mar 2021

Five ways that customer expectations are changing: what the research says

18 Feb 2021

Simple experiences, good price and environmental awareness: research shows how cemented changing shopping habits have become

17 Feb 2021

More than a third of shoppers now subscribe for paid next-day delivery – while 14% subscribe to beauty products

05 Feb 2021

Whitepapers

Ecommerce Delivery Benchmark Report 2021 - Thriving in the All-Delivery economy

4 top approaches for adapting to flexible retail

Sizing up the apparel ecommerce industry

Featured In Print

Recent articles relating to the InternetRetailing Magazine

Delivery News - September 2019

01 Oct 2019

111

Standing out by popping up on the high street

30 Sep 2019

337

Customer insights play a major role in subscription box growth

30 Sep 2019

912

Planning for Black Friday 2019

30 Sep 2019

265

InternetRetailing Conference 2019

30 Sep 2019

153

Insight around the world - September 2019

30 Sep 2019

Become a Member

Create your own public-facing profile

Gain access to all Top500 research

Personalise your experience on IR.net

We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

About Internet Retailing

Advertise on Internet Retailing

Terms and Conditions

Comments

Frontline

Most Viewed

Latest Customer News

Featured In Print

Become a Member

Latest Tweet