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Delivering on the internet promise

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Online delivery, says Andrew Starkey in today’s Internet Retailing newsletter, is now no longer the preserve solely of logistics managers. Today it’s of crucial importance to the board and to the marketing department. In an interview, the IMRG’s head of e-logistics explains why and how delivery is changing. And it’s a theme that is continued in news of the move towards same-day delivery at Currys and PC World.

Today we also have news of multichannel retailers as diverse as Stanley Gibbons, Tui Travel and Tesco. Today’s guest comment is from Mark King of PEER 1 Hosting.


We have two upcoming dates in our series of free-to-attend webinars to let you know about today.

On Tuesday August 13, Jim Davidson, manager of marketing research at Bronto, joins us for Bam! Ka-Pow! Power-packing your post-purchase programs. During the event, to be held at 2pm, he will be considering how post-purchase email marketing can help to ensure long-term customer loyalty and repeat sales. It’s an under-used part of the customer lifecycle, he says, that can give a strong boost to online sales and conversion by talking directly to the multi-device, multi-tasking consumer. Find out more on the Bronto webinar page, where you can also register for free.

And on Thursday September 5, Nuance focuses on customer service in, Creating satisfied customers – meet Nina Web, the new face of online customer experience. Tim Atkinson, business development director at Nuance, is the speaker for this event, to be held at 11am. He’ll be showing how Nuance’s intelligent virtual assistant can talk to, serve and listen to customers around the clock, and demonstrating how it works for existing customers including Coca Cola and Michelin. Click here for more information and to register.

More information about our webinar programme is available here.


The 8th Internet Retailing Conference will be held on October 16 in London, when keynote speakers will include Sir Stuart Rose, chairman of Ocado and Dressipi, and Laura Wade-Geary, executive director, multichannel ecommerce, Marks & Spencer. For more details, visit

Today’s stories

Tesco appears to scale back online ambitions for China with news of potential merger

Stanley Gibbons hails transformation into ‘exciting online business’ as it recruits co-founder to its board

INTERVIEW Andrew Starkey of IMRG on the fast-changing face of multichannel delivery

GUEST COMMENT Embracing the future of retail

Currys and PC World launch same-day delivery

<a href="
-early-summer/” target=”_blank”>Almost half of TUI Travel’s UK customers booked online this spring and early summer

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