Farfetch is using new technology to make delivery more efficient for its global network of luxury boutiques and retail partners.
The marketplace is working with delivery experience platform Sorted to improve its ship-from-partner delivery and collection services. The platform will allow it to integrate carrier and shipping software in order to streamline the management of its global collections and deliveries and to improve the customer experience. Sorted will connect more than 2,000 Farfetch shipping locations around the world and will also be integrated into Farfetch’s fulfilment networks. The platform also promises to make it easier to add new carriers and shipping locations in the future.
Stuart Hall, VP logistics at Farfetch, said: “As Farfetch continues to grow globally, it is important for us to work with a partner who is able to offer us a world-class, innovative and globally scalable platform to handle our deliveries. Sorted is able to meet that demand for us, and we’re excited to be working with them.”
David Grimes, founder and chief executive of Sorted, said: “Sorted’s technology helps retailers expand delivery options to customers, and we’re excited to be adding Farfetch as our first marketplace client.”
He added: “It’s important that companies like Farfetch are actively embracing software innovations like this and investing in the post-purchase stage in order to keep pace and continue rewriting the rules when it comes to delivery in the competitive world of retail.
Retailers including Asos, Missguied and Lush also use the Sorted delivery experience platform.
Farfetch has previously pointed to the connected store as the store of the future. It says that stores need to offer multichannel services such as click and collect and fast delivery from store, as well as the opportunity to customise products using in-store screens. By doing so, retailers both improve the customer experience and are able to collect data from shoppers’ in-store behaviour.
Image courtesy of Farfetch