Eighty per cent of Morrisons stores are on track to have have InPost lockers by the end of January, enabling shoppers to pick up and return their online orders in the course of their supermarket trip.
The supermarket is already InPost’s longest-standing supermarket partner – the two have worked together since 2014 and there are currently 290 locker banks in branches of Morrisons. Now the figure is set to rise to about 390 by the end of January, with some existing banks also being expanded. The new capacity, says InPost, will come at a busy time of year for post-Christmas returns.
Jamie Winter, procurement director at Morrisons, says: “At Morrisons, we always put our customers first, and are constantly looking for ways to make their lives easier. InPost parcel lockers provide them with the ultimate convenience by allowing them to pick up and return their parcels while they’re visiting our stores — instead of having to go out of their way. Increasing the number of lockers available at our stores enables us to serve our communities even further, particularly in the run up to the busy Christmas period, as well as heading into the New Year.”
InPost, founded in 1999, now has about 24,000 automated parcel machines in place in Poland, France, the UK, Italy, Benelux, Spain and Portugal. Some 518m parcels were delivered through them in 2021. The company says the age of cheap home delivery is coming to an end, making locker collections – offering “out-of-home delivery” a convenient solution.
Michael Rouse, chief executive of InPost International, says: “We’re hoping the installation of around 100 new parcel lockers by the end of January brings an added festive cheer to Morrisons shoppers. Our partnership has gone from strength to strength since 2014, and today’s announcement reflects the appetite and interest we’re seeing from consumers about the shopping experience they want.
“Critically, online shopping is here to stay – but part of delivering on this is a smooth and convenient returns experience for online purchases. That’s exactly where our lockers come in. Morrisons shoppers no longer need to make additional trips to stand in lengthy queues to return items – they can now do so while visiting the supermarket, at a time that suits them best.”
Morrisons is ranked Top50 in RXUK Top500 research.