More than 12,000 of Royal Mail’s online retailer customers will be able to deliver to their customers on a Sunday from this weekend. Any retailer or marketplace seller using the Royal Mail’s Tracked24 service will be able to provide next-day delivery for items ordered on a Saturday.
The Royal Mail says the expansion of the service from 75 retailers to more than 12,000 small and medium sized businesses will revolutionise online shopping in the same way as Sunday opening did for physical shops. The change means that items can now be ordered on a Saturday for next-day delivery – enabling many retailers to offer seven-day deliveries for the first time.
Royal Mail’s own research, carried out by Mintel, suggests that 77% of shoppers say fast delivery times make them more confident to shop online. The company says its move comes in response to growing parcel volumes as more shoppers buy online – and want to receive their purchases seven days a week.
Nick Landon, chief commercial officer at Royal Mail, says: “We all know how convenient it is to order something online that will arrive the next day. It frees up time with the family, in the garden, or enjoying your favourite sport. Now you can do the same when ordering from thousands of smaller online retailers using our Tracked24 service, seven days a week. Royal Mail is transforming to make sure we deliver what you need now and in the future. This change will help thousands of businesses to offer the most convenient delivery options to their customers and to compete and grow.
“The UK already trusts Royal Mail to deliver their purchases six-days-a-week both quickly and conveniently. From now on you can trust us to do just the same seven days a week.”
Royal Mail said in May that it was talking to the CWU (Communications Workers’ Union) about a new pay offer worth up to 5.5% – of which 2% of salary is performance related – in exchange for changes to working conditions related to structural changes in the service that it offers – such as seven-day a week parcel deliveries. The offer has been rejected by the CWU and the two have been in talks.