Customers expecting a delivery via DHL can now opt to have their parcel delivered to an InPost locker in a rare example of fulfilment companies cooperating to provide more convenient service.
The two say shoppers will benefit from more convenient service as a result of the tie-up.
InPost has more than 1,000 lockers nationwide, and customers can choose to collect their parcel at a time and location that works for them. Email and text updates keep them informed about where their parcel is and how to remove it. DHL says the move means its retail partners will be able to provide more flexibility for customers as the uptake of online shopping grows.
Phil Couchman, CEO UK & Ireland at DHL Express, said: “Today’s customers are time short, online savvy and want to receive their deliveries quickly and conveniently. Providing increased flexibility, with 24 hour access, lockers eliminate the need for customers to wait in for a parcel and allow for delivery locations to be tailored to their needs. Ensuring customers receive their delivery first time is crucial to our customers’ satisfaction, and so we’re excited to be able to offer this new innovative service.”
Ian Caminsky, CEO at InPost UK, said: “Click and Collect is really starting to come of age as the delivery market matures and retailers tailor their approach to meet their customers’ expectations. People increasingly want to be able to choose from a range of delivery options and select a service that meets their needs.
“The integration of our 24/7 locker network into DHL’s delivery service is a great example of how people across the country can enjoy even more choice and convenience when it comes to receiving their parcels. We’re committed to making life easier for people, by offering them parcel pick up points that fit into their everyday routines – and are proud to be partnering with DHL for its new delivery service.”
