DHL Express is replacing traditional printed returns options with a new digital eco-friendly service, enabling customers to simply use a QR code.
When shoppers book to return an item with DHL Express, a QR code is sent and customers can show it at a QR code enabled DHL ServicePoint for package drop-off or to a DHL courier for pickup.
Michiel Greeven, EVP global commercial, DHL Express, explained: “Our Label-Free Service for package returns aligns with our continuous commitment to provide exceptional Customer experience while also driving positive environmental change. By simplifying the returns process, customers can now enjoy a hassle-free return of their packages.
“We expect the service supports consumers in the eRetail and fashion industry, technology industry and possibly more sectors.
“With our Label-Free service, we are now making the returns process easier and more convenient for everyone involved, merchants and e-consumers, and at the same time reducing paper waste.”
Ensuring the returns process is both convenient and sustainable is the focus of the DeliveryX Returns 2024 report.
The report uses results of our ConsumerX research to present how charging for returns has impacted customer loyalty.
With the balance of green initiatives, cost saving strategies and winning customer loyalty, retailers are spinning a lot of plates – and returns are something else to be managed. This report looks to showcase how the top retailers aren’t leaving returns out of their operational equations, and by handling returns with care are being seen as reliable and sustainable.
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