Transferring operations to a new distribution centre has resulted in a number of The White Company customers experiencing delivery delays, with the CEO taking to social media to apologise.
Mary Homer, the chief executive officer of The White Company, started an Instagram post with simply “We are really sorry”, before going onto explain that a few weeks prior the retailer had started the process of moving into a new distribution centre.
“It hasn’t gone as smoothly as we planned and some customers are experiencing delays receiving their online orders” the post expained.
“We know this isn’t good enough. Our customers are always our first priority – and we’re working as hard and as quickly as possible to resolve the issues.
“We are contacting everyone affected to explain the situation and to offer a refund. To minimise any further disruption, we have also temporarily removed all delayed products from our website, meaning that our online range will be a bit smaller than usual for a few days.”
The apology and resulting refunds appear to be an attempt to rectify the situation, however some customers have responded that they have in fact been waiting up to a month for their order, without any update.
Homer concluded: “I am truly sorry that this has happened and I want to thank all of you for bearing with us while we get back to the levels of service that you, our customers, expect and deserve.”
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