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DPD gives shoppers delivery preference control with new app


DPD has launched its Your DPD app, which was unveiled earlier in the year, which will increase pressure on the rest of the industry to improve choice and flexibility.
Squarely aimed at giving customers a sense of control over delivery slots, while driving down failed delivery rates and the associated costs, the app allows shoppers to set preferences and lets drivers return to attempt a second delivery while on the same drop route.

The UK’s favourite parcel delivery company DPD has launched a ground breaking app that will allow customers to take complete control over their parcel delivery, and ensure that missed deliveries become a thing of the past.

Customers can specify a neighbour to receive deliveries, or designate a safe place on their property using a photograph, and set a preferred DPD Pickup parcel shop for parcels to be sent to.

The app uses geo-location based technology that automatically alerts the driver when a customer who was out at the time a delivery was first attempted, returns home. Meaning the driver can add a second delivery to an address before finishing their round, reducing the likelihood of returning a parcel to the depot.

Customers get a 30 minute delivery window notification, replacing the current one hour slot offered as standard by DPD, along with on-the-fly day change options.

DPD’s CEO Dwain McDonald said: “Our mission is to use the best technology available to put customers in complete control of their own deliveries. Our unique Predict and then Follow My Parcel services helped personalise parcel delivery. The Your DPD app takes that personalisation to a whole new level by letting you build your own delivery profile and dictate how you want to receive your DPD parcels.

“For the first time, customers can genuinely create their own parcel plan and be confident that whatever happens, they will have a range of choices, up to the minute information and real-time in-flight options to ensure they never miss a delivery again.”

Last week, we reported on Australia Post’s plans to charge customers for collecting parcels from a depot, as part of its attempt to drive down the costs of failed delivery.

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