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DPD UK rolls out returns portal for retailers


Parcel delivery firm DPD UK has introduced a digital returns portal, which is designed to make returns quicker, easier and more convenient for both consumers and its retailer clients.

The returns management solution, from Blue Yonder, can go live for a DPD retail customer within a few hours. This will allow consumers to book a return in seconds and drop off their items at one of over 10,000 DPD pickup locations across the UK.

According to the collaboration, consumers will experience a fully digital, branded journey to choose which item to return, select a return reason, and either print a label or generate a QR code to use in the drop-off location. They will also receive tracking updates once the parcel is handed over.  

“We continue to look at ways to innovate and support our retail customers. Blue Yonder’s digital returns portal, combined with our extensive pickup shop network means that 95% of the urban population are under one mile from one of our drop-off locations. As a result, returns for consumers will be quicker, easier and more convenient, giving them added confidence and peace of mind when they shop with our retailer customers,” said Elaine Kerr, CEO, DPD UK. 

The portal introduction comes as Blue Yonder – which recently acquired returns management solution provider Doddle – found  68% of merchants across European ecommerce markets have seen return rates increased in the past 12 months. Some 63% confirmed that returns are a ‘significant’ or ‘very significant’ problem for their business.

Discover more about ecommerce returns in this in-depth report. Covering consumer habits, retailer responses and the role of technology, the DeliveryX Returns 2023 report blends RetailX data and surveys, as well as third-party sources, to delve into the challenges of returns.

It also includes exclusive company profiles on Amazon, Schuh and Zara

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