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EDITORIAL How retailers are disrupting their industries with digital – while continuing to recognise the importance of face-to-face

Image courtesy of Lego

Image courtesy of Lego

In today’s InternetRetailing newsletter we’re reporting on some of the retailers who are driving digital-led change in the retail market. 

Lego this week unveils its newest shop, which it describes as an immersive experience that brings digital and physical retail together. The flagship store on Fifth Avenue, New York, includes features such as a brick lab and a personalisation studio. It’s a reinvention of the toy shop that includes 

Today we also report as CMO Group says it is disrupting the building materials industry, one that it says is 10% online compared to 34% acrossI retail, by bringing direct, drop shipped delivery and transparent pricing to an industry that to date has largely sold through bricks and mortar.

But, since checks and balances are just as much part of a disruptive digital landscape as they are of physical retailing, the Competition Markets Authority has today announced an investigation into both Google and Amazon amid concerns that they are not doing enough to counter fake reviews on their websites. If the CMA finds evidence that’s the case, it could take court action. 

Digital has disrupted retail to such an extent because it provides flexibility, simplicity and convenience. But it cannot completely replace face-to-face – as Lego Group says in our story today. Today we also report as RetailX, InternetRetailing’s sister company, focuses once more on face-to-face events for its new RetailX Nexus event. The event, to be held in London in October under Chatham House rules, will bring retail leaders back together for in-depth conversations around core issues including diversity, sustainability and the role of automation in customer intelligence. 

Today we also report on how Asos is set to cut dozens of jobs from the Arcadia Group brands that it bought from administration in February. 

Today’s guest comment comes from James Hyde of James and James Fulfilment who considers what ecommerce businesses need to know about the upcoming EU VAT changes – and how they can prepare. And we report as an online retailer joins logistics voices asking for help with worsening HGV driver shortages

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