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Keeping up with the purchasing demands of the fashion shopper - In The Style and Klarna discuss their pay later partnership

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How AI and Machine Learning Affect Retail in 2019

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EDITORIAL Mixing stores and online: DFS, Morrisons and Moss Bros on how customers want to buy

15 Mar 2019by Chloe Rigby

GUEST COMMENT CX and contact centres: what will change in 2019?

15 Mar 2019by Peter Tetlow

GUEST COMMENT Inclusive digital design: why we must make it a priority

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IREU Top500 The Customer Dimension Report 2018 ~ 2019

Multichannel customers expect speedy service, convenience and free delivery.

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Casino targets 30% of sales online by 2021 through “digitalisation of customer relationships”

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JD Sports offers to buy Footasylum for £90m

Editorial

The latest from the editorial team.

EDITORIAL Mixing stores and online: DFS, Morrisons and Moss Bros on how customers want to buy

15 Mar 2019by Chloe Rigby

We report as retailers share what they’ve found about how shoppers want to buy, from DFS on how sofa shoppers are combining online and the store, Moss Bros on how visitors use its website to M...

Editorial14 Mar 2019

EDITORIAL The time is literally a-changing

Editorial12 Mar 2019

How the internet has changed the way we shop in the last 30 years

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Editorial08 Mar 2019

EDITORIAL Competing in the age of Amazon

162

Editorial06 Mar 2019

EDITORIAL Consumer senses are working overtime – how can retailers keep up?

110

Editorial05 Mar 2019

EDITORIAL Debenhams feels the pain as sales slow across channels

106

Editorial01 Mar 2019

EDITORIAL Challenged by the consumer: how M&S, Ocado and the high street are responding to change

100

Editorial28 Feb 2019

EDITORIAL Mobile World Congress – focusing in on connecting everything

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Editorial26 Feb 2019

From Hotel Chocolat to Toolstation: how leading retailers are investing online and in stores as they look to stay close to the consumer

178

Editorial22 Feb 2019

EDITORIAL Striking a balance between online and high street retail

John Lewis sees profits more than halve in challenging trading conditions, but continues tech investment

Industry07 Mar 2019

Argos launches AI-powered visual search to connect physical catalogues with online channels

Mobile11 Mar 2019

Benefit Cosmetics launches first voice-led campaign in the UK

Mobile06 Mar 2019

Zara owner targets “fully integrated” omnichannel as it plans same-day delivery, click and collect

Strategy and Innovation13 Mar 2019

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