Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
You are in: > Home > Views > Editorial

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

EDITORIAL Challenged by the consumer: how M&S, Ocado and the high street are responding to change

Linked InTwitterFacebookeCard

In today’s InternetRetailing newsletter, we’re focusing on some of the challenges facing the high street – from Brexit, to how changing consumer shopping behaviour is affecting high street businesses.

 

We feature InternetRetailing Magazine editor Emma Herrod’s interview with Sir John Timpson. Timpson says he doesn’t expect 2019 to be worse than 2018 - but, he adds, “who knows?”

 

M&S has struck its new deal with Ocado to give consumers the choice of online delivery. It’s no longer enough, it seems, for groceries to be available only from the high street when consumers want the convenience of home delivery. We hear from analysts and industry insiders that M&S may be paying too high a price for that deal – but is that the cost of delay?

 

Research from IMRG focuses on whether consumers are prepared to pay for that convenience. It questioned 1,000 households to find shoppers appear more willing to pay a small sum if it means that deliveries will arrive at the time and place of their choosing.

 

This year continues to be a time of uncertainty. HMRC – and Amazon – are encouraging businesses including retailers to act now ahead of a potential no deal Brexit. Retailers may have to take expensive steps ahead of that possibility until it’s clear that the threat has been ruled out or a deal struck. But we’re no closer to knowing as yet how that will develop.

Cross-border trading is one of the areas where retailers can get expert help in the one-to-one clinics that will be open to visitors at IRX 2019. We report on some of the other areas where they can get advice.


Today’s guest comment comes from Apu Gupta of Curalate who makes the case for serendipity in digital commerce.

 

Image: Fotolia

 

 

Linked InTwitterFacebookeCard
Add New Comment
You must be logged in to comment.

The InternetRetailing Newsletter

A curated update containing news analysis, reports, podcasts and opinion - completely free and delivered three times weekly

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter