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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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Getting back to business after sales growth dipped in August

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We're still feeling the hangover from an August spent on holiday, according to figures out today and which we cover in today's Internet Retailing newsletter. The downbeat tone continues in news that a new study shows almost 70% of UK retailers have lost important data and 22% have been hacked, along with the news that not one but two high profile pureplay founders are taking their leave of their businesses this week.

But there's also cause for optimism: eBay Advertising says that it won't be long before we're back on the sofa and buying as we watch TV. Meanwhile we also have inspiration on approaches to linking the store and the website in an interview with Robin Phillips of Boots and we report on the latest from New Look.

Today's guest comment is from Mark Thornton of Maginus Software Services, who considers what retailers can do now to make the most of Black Friday on November 27.

Our webinars

Our next upcoming webinar is with Quantcast, and features Matchesfashion.com in a discussion of the evolving online retail environment and retail techniques that can help. Hedwig Vollers, senior client strategist at Quantcast and Damien Clothier, head of acquisition at Matchesfashion.com will join us for Real-time retailing: making the most of online retail tactics at 2pm on September 10. Find out more by visiting the Quantcast webinar page here.

We'll be looking ahead to Black Friday in a webinar to be held with Bronto this September. Kestrel Lemen will be with us to advise retailers and marketers on planning ecommerce marketing plans ahead of the Christmas 2015 shopping season. Black Friday is coming: will you be ready? is on September 15 at 2pm. Visit the Bronto webinar page for more information and to register for the free-to-attend event.

A week later, we'll be with dotmailer for a webinar considering ways of engaging B2B customers. Skip Fidura, client services director at dotmailer, will be with us to discuss how to use email to market to this group of buyers in The role of multichannel in B2B ecommerce. The webinar is at 2pm on September 22. Visit the dotmailer webinar page to find out more and to register for free.

Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.

The Internet Retailing Awards

The Internet Retailing Retailing Awards will be held on September 24 at the Mandarin Oriental, London. Nominations are now open – click here to nominate your own company or one whose work you admire, and tickets are now available to buy.

The Internet Retailing Conference

This week we have new speakers to unveil for the tenth annual Internet Retailing Conference, to be held in the Novotel Hammersmith, London, hotel on October 14. Patrick Bousquet-Chavanne, member of the board and executive director – marketing & International at Marks and Spencer will be a keynote speaker. Also joining the line up are David Lindsay, senior vice president – technology at Farfetch.com and Aaron Chatterley, founder of Feelunique. Find out more about the line-up and about details including how to buy tickets on the Internet Retailing Conference website.

Our research reports

Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.
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